W. Edwards Deming Quotes
Quality starts in the boardroom.
Citations
Deming, W. Edwards. Out of the Crisis. Massachusetts Institute of Technology, Center for Advanced Engineering Study, 1986.
Related Quotes
Like politicians, business CEOs almost always blame others lower down in the chain for their errors. (Politicians usually blame someone from the opposition of the opposition as a group.)
Dr. William Edwards Deming was an American engineer, statistician, professor, author, lecturer, and management consultant. Educated initially as an electrical engineer and later specializing in mathematical physics, he helped develop the sampling techniques still used by the U.S. Department of the Census and the Bureau of Labor Statistics.