Robert J. Fisher Quotes

If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.

The kind of contact that they make with the customer is what brings them back to shop. The experience, the feeling that you have in the store is what makes the difference.

I became very attentive to customers because I was desperate not to have people leave and never come back.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

There are a lot of people who touch the customer.

What I've come to find out is it doesn't matter if you're selling a $10,000 gown or toilet paper: The everyday sort of humdrum of customer service and retail is the same.

Marketing is the way your people answer the phone, the typesetting on your bills and your return policy.

Contact with the customer is what business is all about.

If I ran a retail store, which I have done in my life, I would go into it from a place of "I am thrilled to be here, and I am honored to be able to serve other people."

You know the old adage that the customer's always right? Well, I kind of think that the opposite is true. The customer is rarely right.

The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different.

The customer is not always right.

One, we committed to put about 650 people in the field to focus totally on customer satisfaction.

A shift toward access and service would deepen the big-box retailer's relationship to customers and win their loyalty. A service focus would bring more rewarding, frequent, and lasting contact with grateful customers.

Working in a store and being a shop assistant, if you don't know what to do and you like fashion, I think it's a great way of getting into the business because you do windows, cleaning, and everything. That was my school for two years, working in a shop, and that's how I met people in magazines and designers.

Our new attitude is how can we put you in front of our customer.

The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.

When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude.

Most of my career has been in sales. I spend 50% or more of my time with customers and employees, and I can't wait for it to be more than 50%.

I always wanted to work on the consumer market; I always wanted to work with people.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

The first person a customer speaks with has the greatest impact on that customer's impression of Safeway.

A satisfied customer is the best business strategy of all.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

Never shoot your customers.