Nico Santos Quotes

I didn't want to be a retailer. I hated to wait on people.

If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.

Apple Stores Offer the Best Buying Experience and Customer Service On The Planet

My first job was in retail at the age of 14, and I have worked in the industry ever since.

When I started selling air conditioners early on, customers were willing to pay an extra 200 yuan to buy from Suning. Why? Service was good.

Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business.

The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different.

I'm not from a retail background, but I am a shopper.

I became very attentive to customers because I was desperate not to have people leave and never come back.

When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude.

I took to heart the instructions my father drilled into my head. Respect the customer. Pay attention to her. Take her package to her car. You broke your neck to get what she wanted because you never knew when the next customer would come along.

The kind of contact that they make with the customer is what brings them back to shop. The experience, the feeling that you have in the store is what makes the difference.

Spending time on the floor is really important. It's great to work out of an office, but working the store gives you contact with the customer.

Retail is my game. I spend every waking hour thinking about it. I started in the industry at the age of 18 after trying various other things that were mind-numbingly boring to me.

Having some retail experience is key. It really is where the battle is won or lost.

Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers.

I'm so obsessed with Apple, and the chance to work with the people who really created Apple retail is the retail opportunity of a lifetime.

Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity.

We want a direct relationship with our customers. To build a business and sell products to them.

I've done retail before.

For all we are a manufacturer, we've always had a lot of communication with the consumer.

Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.

Our brands - Nike, Converse, Jordan Brand and Hurley - are loved by customers all over the world. But we never take that for granted; we know that every day we have to earn their trust - by serving them completely and adding real value to their lives through products and experiences.

Customers don't care about rivalries between corporations, they care about getting the best value for their money.

It is my mission to ensure we make the changes needed to provide our customers with the highest level of service and the deepest sense of respect. Ultimately, our actions will speak louder than words.