Wayne Dyer Quotes

Retailers should not be filling their minds with all the things that are wrong, with how the economy is going, or with trying to get someplace in the business world. They should enjoy being in this moment and in this day and serving the people who come in.

Having some retail experience is key. It really is where the battle is won or lost.

While profit remains the final goal, entrepreneurs spend the better part of each day figuring out how better to serve the needs of their actual and potential customers. They are operationally, if not intentionally, altruistic.

If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.

Spending time on the floor is really important. It's great to work out of an office, but working the store gives you contact with the customer.

I want 100 percent of customers to like MyPillow and 100 percent of people to be taken care of. If you help someone, they tell two people, they tell 20 people, they tell 200 people, and the money takes care of itself.

Self-checkout is negative because more and more retailers are losing the personal touch. People want to do business where people know their name and communicate with them. With a world full of email and more self-service we will begin to start seeking out the basics from retailers who create emotion. There is not emotion out of self-service and most people buy out of emotion.

Change your focus from making money to serving more people. Serving people makes the money come in.

Marketing is the way your people answer the phone, the typesetting on your bills and your return policy.

We are not in the coffee business serving people, we are in the people business serving coffee.

It's ironic that retailers and restaurants live or die on customer service, yet their employees have some of the lowest pay and worst benefits of any industry. That's one reason so many retail experiences are mediocre for the public.

John Wanamaker, founder of the stores that bear his name, once confessed: "I learned thirty years ago that it is foolish to scold. I have enough trouble overcoming my own limitations without fretting over the fact that God has not seen fit to distribute evenly the gift of intelligence.

At the end of the day we are not selling, we are serving.

The brand is only as good as your products, so.. if people have a good experience on Virgin Atlantic or if they have a good experience on Virgin trains or.. if they have a Virgin mobile phone and they can get straight through to our people and they're well looked after and then they'll try the next product that we launch.

Screw the competition - focus on good customer service.

Zappos is a customer service company that just happens to sell shoes.

I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.

To satisfy the customer is the mission and purpose of every business.

The customer is always right...even when they're wrong.

...the waiter has to come from a place of concentration, subjugation, and complete, limitless service. Nothing is too much trouble. The customer is always right, even when he is wrong. There is no limit to what you will do to serve while that person is in your bar and in your care.

Hopefully 10 years from now people won't even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.

The service in L.A. is the best. You don't get sarcastic, surly, fed-up waiters and waitresses like you do in England. They're good at their job and they're there for the customer. The only depressing thing is a lot of them have written more screenplays than me.

Customer service is the new marketing.

Listen to the customer's complaint and act fast.

Customer service shouldn't just be A department, it should be the entire company.