Danny Meyer Quotes

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

A satisfied customer is the best business strategy of all.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers.

In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires. There are also substantive rewards for doing so, and especially for exceeding customer expectations.

Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity.

Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.

Whether you have incredible products like at Apple or a great service business, it all comes down to fundamental trust and relationship-building with your customers.

I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.

Deliver total quality to every customer every day.

Customer service will become the primary value added function of every business.

Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations every day.

You know the old adage that the customer's always right? Well, I kind of think that the opposite is true. The customer is rarely right.

The customer is not always right.

It doesn't do much good to have a quality image, whether it's with the facility or whether it's with the merchandise, if you don't have real quality people taking care of your customers.

One, we committed to put about 650 people in the field to focus totally on customer satisfaction.

We're living in what I like to call the 'Thank You Economy,' because only the companies that can figure out how to mind their manners in a very old-fashioned way - and do it authentically - are going to have a prayer of competing.

I became very attentive to customers because I was desperate not to have people leave and never come back.

Your customers are judging every aspect of every transaction and rating everything, from friendliness of people to ease of doing business to quality of product to service after the sale.

You want your customers to value your service.

The golden rule for every business man is this: 'Put yourself in your customer's place.'

If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.

Success will always be measured by the extent to which we serve the buying public.