Ken Blanchard Quotes

The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different.

Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations every day.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

You can get business with price, but you have to have service to keep it.

Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers.

In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires. There are also substantive rewards for doing so, and especially for exceeding customer expectations.

I think my service is better than my food... I focus so much on the service.

The only real way to differentiate yourself from the competition is through service.

Screw the competition - focus on good customer service.

I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.

Hopefully 10 years from now people won't even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.

Customer service is the new marketing.

The best feature of a product should really be the customer service.

Deliver total quality to every customer every day.

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

Customer service will become the primary value added function of every business.

In the Ford Motor Company, we emphasize service equally with sales.

Listen to the customer's complaint and act fast.

It is well worth remembering that the customer is the most important factor in any business. If you don't think so, try getting along without him for a while.

Good service can save a bad meal, but there is no level of food that can save bad service.

You must fire bad customers just as you would fire a bad employee. If you do not get rid of your bad employees, the good employees will leave. If I do not fire bad customers, not only will my good customers leave but many of my good employees will leave as well.

In almost any industry, if you're passionate about doing a great job and making people that buy your product or service as happy as possible, it's really fulfilling.

Look after the customer and the business will take care of itself

You always think in terms of customer benefit. You always think, "How could I really benefit people at such a high level that they would love to buy my product or service and recommend it to others?"

I am service-centric. I always intend to leave places better than I find them.