Jonathan Tisch Quotes

You can get business with price, but you have to have service to keep it.

Differentiate your products, provide great service and don't even think about trying to compete with Wal-Mart on Price.

Only a few businesses will succeed by having the lowest price, so most will need a strategy that includes customer services.

When you can't compete on cost, compete on quality.

Screw the competition - focus on good customer service.

I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse. We must maintain a value proposition to our customers as well as differentiate the Starbucks Experience. That is the key.

So I think instead of focusing on the competition, focus on the customer.

What you can do is ask: 'What is the value to the customer? What are they willing to pay for?' Then, deliver great products and services.

Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.

Our employees and competitors thought we were docile. We want to be defiantly disruptive. I don't mean necessarily by launching price wars but by being the best at the basics - having the best customer service, the best on-time performance, the best coffee - in a thoughtful, not a testosterone-laced, way.

In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires. There are also substantive rewards for doing so, and especially for exceeding customer expectations.

A successful business must have a sound knowledge of its market and work on how its product or service will be different, stand out and improve people's lives. If you can ensure it responds to a real need in the market place, your business can punch well above its weight.

Never ever compete on prices, instead compete on services and innovation.

Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.

I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.

Here's a good rule of thumb: don't worry about a competitor at all, until they're actually beating you with a real shipped product.

Customer service will become the primary value added function of every business.

Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.

In Hong Kong, the property business has always been very competitive, so we have to think of ways to get an edge over our competitors.

Once you create a loyal customer base, it's tough for a competitor to take that away.

When you're thinking about your next product or current product and wondering how to make it different so you don't have competition, understand the job the customer needs to get done.

The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different.

When looking at trends I always ask myself basic and timeless questions about business, and the one I seem to always come back to is, 'How is this different than anything else in the marketplace?'

A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.

Koch Industries is an amazing business that has succeeded by building a product that customers love dearly. The folks who run Koch are very clear. They would love to have government just get out of the way and allow companies to compete, whether in their particular sectors or other sectors. They are true believers in small government.