Richard Branson Quotes

What we know about the destination resort business is clearly established. But it's all about one thing, and one thing only. All of the razzmatazz and jazz we hear about facilities and everything else doesn't amount to a hill of beans. It's customer experience that determines the longevity and endurance of these enterprises.

You can get business with price, but you have to have service to keep it.

The only real way to differentiate yourself from the competition is through service.

Differentiate your products, provide great service and don't even think about trying to compete with Wal-Mart on Price.

I think maybe 50 years ago people and businesses felt like they had to choose between maximizing profits and making customers happy or making employees happy, and I think we're actually living in a special time where everyone's hyperconnected, whether through Twitter or blogs and so on. Information travels so quickly that it's actually possible to have it all, to make customers happy through customer service, to make employees happy through strong company cultures, and have that actually drive growth and profits.

Customer service will become the primary value added function of every business.

Only a few businesses will succeed by having the lowest price, so most will need a strategy that includes customer services.

If you can serve everyone who visits you, you must be doing well in business.

Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.

Indian hotels are doing well globally because they understand hospitality.

Once you create a loyal customer base, it's tough for a competitor to take that away.

The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different.

A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.

Koch Industries is an amazing business that has succeeded by building a product that customers love dearly. The folks who run Koch are very clear. They would love to have government just get out of the way and allow companies to compete, whether in their particular sectors or other sectors. They are true believers in small government.

Success will always be measured by the extent to which we serve the buying public.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

I think any company should compete on the quality of their products, their prices, the novelty they can produce, their services, because that would be fair competition.

Companies become rich because they find a way to serve others better. And if someone at your company is not serving your customers, it hurts more than your company; it hurts America.

In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires. There are also substantive rewards for doing so, and especially for exceeding customer expectations.

At the end of the day, the differential, I believe, on the airline space has got to be about the product and the service that you provide. And again, I can't express that enough. That comes from people. It is a people business, and my primary focus is to get our 84,000-plus people back aligned, back engaged, and back focused on our customer.

We really don't look at our competitors. The market is big. If you focus too much on competitors, you can lose focus on the customer. If we make our customers happier, we are going to win.

Our business model rises or falls on our ability to serve the artists. If others can do it better, the artists will go elsewhere.

I think about what's the best way to serve people. In business, if you do more for others than anybody else does, you dominate. That's the bottom line.

If you don't listen to your customers, someone else will.

When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.