Jeff Bezos Quotes

If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.

If you don't listen to your customers, someone else will.

So I think instead of focusing on the competition, focus on the customer.

I think if companies start reinventing themselves and focus on the customer experience more, they will win out in the end.

If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.

Success Comes from listening to your customer.

That's the name of the game ... pleasing the customer. If we ever lose sight of that fact, we've lost the ball game.

Best way to succeed is to do things for the customer, not to the competition. Very few people buy a product in order to help you hurt the competition. To think otherwise is lunacy.

Never ever compete on prices, instead compete on services and innovation.

Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.

I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.

We're not competitor obsessed, we're customer obsessed. We start with the customer and we work backwards.

If you do not care about your end user immensely, especially in the next few years, your brand will die.

It is well worth remembering that the customer is the most important factor in any business. If you don't think so, try getting along without him for a while.

Look after the customer and the business will take care of itself

While profit remains the final goal, entrepreneurs spend the better part of each day figuring out how better to serve the needs of their actual and potential customers. They are operationally, if not intentionally, altruistic.

Customer service will become the primary value added function of every business.

I have a strongly held belief that one of the reasons that Amazon has been successful is because we do not obsess over competitors. Instead we obsess over customers.

Focus on your customers and lead your people as though their lives depend on your success.

Screw the competition - focus on good customer service.

The purpose of a business is to get and keep a customer. Without customers, no amount of engineering wizardry, clever financing, or operations expertise can keep a company going.

No one can guarantee you a job other than satisfied customers. That's the only thing that works. Nothing creates work other than products and services you provide that create satisfied customers.

To satisfy the customer is the mission and purpose of every business.

Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end.

Hopefully 10 years from now people won't even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.