Peter Drucker Quotes

The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.

It is well worth remembering that the customer is the most important factor in any business. If you don't think so, try getting along without him for a while.

If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.

If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.

The essence of a successful business is really quite simple. It is your ability to offer a product or service that people will pay for at a price sufficiently above your costs, ideally three or four or five times your cost, thereby giving you a profit that enables you to buy and to offer more products and services.

The two most important words I ever wrote were on that first Wal-Mart sign, ‘Satisfaction Guaranteed’. They're still up there, and they have made all the difference.

Sales is the most important aspect of a company, which in turn is about how well you treat your customer and stay ahead of your customer's requirements.

The customer is number one, the employee is number two and the shareholder is number three. If the customer is happy, the business is happy, and the shareholders are happy.

The best marketing strategy ever: CARE

I have said countless times that unless you are delivering a product and service that is really needed and unless you are doing it really well, you don't stick around for 80 years.

That's the name of the game ... pleasing the customer. If we ever lose sight of that fact, we've lost the ball game.

The companies that look after their people are the companies that do really well. I'm sure we'd like a few other attributes, but that would be the most important one.

Best way to succeed is to do things for the customer, not to the competition. Very few people buy a product in order to help you hurt the competition. To think otherwise is lunacy.

Without doubt, there are lots of ways to measure the pulse of a business. But if you have employee engagement, customer satisfaction, and cash flow right, you can be sure your company is healthy and on the way to winning.

The purpose of a business is to create and keep a customer. All business activities must be focused on this central purpose.

Absence of defects does not necessarily build business... Something more is required.

The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.

There is only one boss. The customer.

Our current expectations for what our students should learn in school were set fifty years ago to meet the needs of an economy based on manufacturing and agriculture. We now have an economy based on knowledge and technology.

The bottom line is down where it belongs – at the bottom. Far above it in importance are the infinite number of events that produce the profit or loss.

The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.

If you're not trying to do something better, then you're not focused on the customer and you'll miss the possibility of making your business great.

And I thought to myself, What am I doing? Am I reaching them at all? They are acting exactly as the old men did earlier. They are fifty years younger, maybe more, but doing the same thing those old men did who never attended school a day in their lives. Is it just a vicious circle? Am I doing anything?

Focus on your customers and lead your people as though their lives depend on your success.

I think maybe 50 years ago people and businesses felt like they had to choose between maximizing profits and making customers happy or making employees happy, and I think we're actually living in a special time where everyone's hyperconnected, whether through Twitter or blogs and so on. Information travels so quickly that it's actually possible to have it all, to make customers happy through customer service, to make employees happy through strong company cultures, and have that actually drive growth and profits.