Jeff Bezos Quotes

There is no advertisement as powerful as a positive reputation traveling fast.

There are so many businesses that are succeeding on Yelp that don't pay us a dollar, and we're really excited about that.

Your company's most valuable asset is how it is known to its customers.

We're living in what I like to call the 'Thank You Economy,' because only the companies that can figure out how to mind their manners in a very old-fashioned way - and do it authentically - are going to have a prayer of competing.

A company should search for every instance of the use of its name and zoom in when there are issues - both good and bad.

If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.

Word of mouth is the most valuable form of marketing, but you can't buy it. You can only deliver it. And you have to really deliver.

Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.

There's simply anger over the accountability that Yelp brings and also this feeling of powerlessness because so much power is now being put in the hands of the consumer. But the important thing that gets lost with some of these business owners who are very upset with us is it's the whole picture that counts.

Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.

Repetition makes reputation and reputation makes customers.

The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.

The well-satisfied customer will bring the repeat sale that counts.

When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude.

You want your customers to value your service.

I am convinced that if you serve great value, people will come to you.

Do I take criticism of Starbucks personally? Of course I do.

Customers want to talk to other customers.

Keeping customers is about the experience, and the employees control the culture and temperature of the business. Never forget that.

I think Yelp is neither good nor bad for the food industry. I find it useless.

Being that my name is attached to Disney, especially when it comes to social media, I always have to be careful with what I post.

The strength of brand loyalty begins with how your product makes people feel.

I'm on my phone 24/7 replying to every Instagram comment and message to try and understand how people are seeing us, and their questions and concerns.

I've been told by journalists that Facebook is upset anytime we're mentioned.

The business cannot ignore what customers are saying when the message is clear: We're not on our game.