Jack Welch Quotes

If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.

Without doubt, there are lots of ways to measure the pulse of a business. But if you have employee engagement, customer satisfaction, and cash flow right, you can be sure your company is healthy and on the way to winning.

All of my businesses are profitable.

What matters is: Are you profitable? Are you building something great? Are you taking care of your people? Are you treating your customers well?

It's all about having a product that you're proud of and coming to work every day. Those basic building blocks are the same in any business.

I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse.

Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers. Finally, business is a cobweb of human relationships.

In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance... you thrive on that.

It's easier to build a business around a first-class product, even if it's a more expensive product to produce.

Quality has always been the overriding factor for us. But you also have to have happy people working for you.

I have always noticed that a man who gives the most for the money, gets the most business.

Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.

All business success rests on something labeled a sale, which at least momentarily weds company and customer.

Over time, the product we produce has been consistently successful here in America and around the world. Apparently, we are doing something right.

You really have to understand this isn't a business where you sit in the back room and do calculations - you have to be very concerned about employees and customers, because that's really what's going to bring you success.

That's the ultimate gratification in any business situation - do customers buy the product? And do they use it and do they come back and buy more of it?

Nowadays, business is all about productivity - and our folks produce.

From my point of view, my job is just to work hard for our franchisees, so they can maintain the position they're in, and to grow market share.

Chick-fil-A is what it is today because of its people, purpose and product.

I am convinced that if you serve great value, people will come to you.

A motivated employee treats the customer well. The customer is happy, so they keep coming back. It's not one of the enduring green mysteries of all time; it is just the way it works.

Our focus is to see that we are growing faster than the industry and, whichever product we launch, we do better than competition. We try and manage our operations better than competition. Essentially, we try to be better than what we were the previous year.

I just want the business to continue to grow and for our brand to become one of the most respected household names in craft, both in the U.K. and around the world.

Quality will save our company.

Our business is strong and enjoys high margins.