Key Performance Indicators Quotes

What gets measured gets done.

What you measure affects what you do. If you don't measure the right thing, you don't do the right thing.

Progress is made where progress is measured.

In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance... you thrive on that.

You should always know how you're doing against your metrics. You should always have a weekly review meeting every week.

You need to know exactly where you stand in a business at all times. Measure everything, because everything that is measured and watched improves.

Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.

Share results (financial and key metrics) with the company every month.

It is well known that you can only manage what you measure, and as this is the job of professional accountants, it means they have huge influence on companies' governance.

Without doubt, there are lots of ways to measure the pulse of a business. But if you have employee engagement, customer satisfaction, and cash flow right, you can be sure your company is healthy and on the way to winning.

We don’t have any metrics on that.

Measurement is fabulous. Unless you're busy measuring what's easy to measure as opposed to what's important

What gets measured gets improved.

Successful businesses measure and count things. I think that's a safe assumption on top of which we can drop the following hypothesis: unsuccessful business either measure nothing, the wrong things, too many things, or finally, they measure the right things but they don't communicate the measurements efficiently.

You can't control what you can't measure

Sometimes the more measurable drives out the most important.

The signal of the importance of something is whether you're actually measuring it and you're holding people accountable to improving those numbers.

Results, are the name of the game.

We must measure what leads to results, not simply what is easy to measure.

What gets measured, gets done….Results measurement is now mainstreamed

It is simply service that measures success.

If the metrics you are looking at aren't useful in optimizing your strategy - stop looking at them.

Vanity metrics are the numbers you want to publish on TechCrunch to make your competitors feel bad.

If you need help identifying actionable analytics check out this post.