Jason Fried Quotes

The companies that look after their people are the companies that do really well. I'm sure we'd like a few other attributes, but that would be the most important one.

Virgin, is how good you are with people. If you're - if you're good with people and you've got - you know, and you really care, genuinely care about people then I'm sure we could find a job for you at Virgin. I think, you know, that, you know, that the companies that look after their people are the companies that do really well. I'm sure we'd like a few other attributes, but that would be the most important one.

If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.

Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.

I have a foundational belief that business results start with culture and your people.

You really have to understand this isn't a business where you sit in the back room and do calculations - you have to be very concerned about employees and customers, because that's really what's going to bring you success.

Focus on your customers and lead your people as though their lives depend on your success.

Tend to the people, and they will tend to the business.

If you look after your staff, they'll look after your customers. It's that simple.

Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.

When you're managing a large number of people, you learn that incentives matter tremendously. You really want people to be rewarded for doing the right thing for the customers and the organization.

If we take care of the customers and associates and grow the business, Wall Street will be pleased.

Quality has always been the overriding factor for us. But you also have to have happy people working for you.

Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

Just about anyone can make a good product, but it's the people that count. In the end, it's the employees who will take it from a kitchen-table idea to the next level. There are a lot of important things in business, but the people portion comes first.

Chick-fil-A is what it is today because of its people, purpose and product.

I truly believe that the combination of a strong top line together with a strong bottom line is what makes for a sustainable business.

Companies that understand the purpose and philosophy behind the 'why' are usually astute, high-performing organizations that tap directly into the pulse of those they benefit the most.

We take such good care of our employees. What I do is think about what I would want my employer to be like. We started helping our employees with every facet of their lives, and our HR problems went from A to Z in reverse.

Revenue cures everything in the business world.

If there's a secret to New Line, it's the people here.

Customers will never love a company until its employees love it first.

Those who build great companies understand that the ultimate throttle on growth for any great company is not markets, or technology, or competition, or products. It is one thing above all others: the ability to get and keep enough of the right people.

You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.