Tom Peters Quotes

I have a foundational belief that business results start with culture and your people.

The basic principle which I believe has contributed more than any other to the building of our business as it is today, is the ownership of our company by the people employed in it.

Everyone talks about building a relationship with your customer. I think you build one with your employees first.

Creating a strong company culture isn't just good business. It's the right thing to do, and it makes your company better for all stakeholders - employees, management, and customers.

You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.

If you look after your staff, they'll look after your customers. It's that simple.

You have to treat your employees like customers

Treat your employees like customers.

If you fire people, you fire customers.

Our company has to be a company that enables its people.

Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.

We would rather have our employees running our business.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

Since most startups operate at a break-neck pace, with a concept to prove or a product to launch within a rapidly shortening runway of financing, company culture often gets shoved aside. This is a big, big mistake: Nobody serious about their business should put culture in the corner.

At Whole Foods, we allow our team members to vote on what benefits they most want the company to fund.

Chick-fil-A is what it is today because of its people, purpose and product.

As an HR Manager, you don't have to build a top-down perks program. You decide how much you want to invest in your employees, and then you give your employees the control to build a custom perk package for themselves.

We're very much in the people business in that there are two important groups you have to work with: customers and employees.

If your employees are disengaged, and they don't take care of your customers, it doesn't matter how good your strategy is - your customers will still go somewhere else.

Ultimately, what any company does when it is successful is merely a lagging indicator of its existing culture.

If your employees are not happy, nothing else at your company will go well.

I can't tell you how many thousands of small moments that I've had with employees in our company that have been nothing more than a one-on-one. I'll see the baggage-services person, he or she is by himself. I'll pull them off to the side and have a 15-minute conversation about their history, their life, that kind of thing.

If you're thinking about your brand over your people, you've lost yourself.

Zoom does not focus on revenue goals, but rather we have confidence that focusing on the happiness of existing customers and our employees will organically increase growth.

If there's a secret to New Line, it's the people here.