Marco Arment Quotes

Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.

When you improve your product so it does the customer's job better, then you gain market share.

Delivering compelling premium experiences across screens is core to our mission at Yahoo.

If people are passionate about your product, whether it's because they're hating or loving it, those are both good scenarios.

I have shifted my mindset in terms of how companies should... focus on building amazing products. If you have amazing products, the marketing of those products is trivial.

There are hundreds of competitors in the direct marketing of computers. We have been very successful because of quality, price, service and the way we treat the customer.

Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.

We also had good software in the key categories and more focus on the gameplaying capability, so more of the marketing effort was targeted at game customers.

The real product at Diesel is satisfaction. My satisfaction at Diesel is being a pioneer.

We want consumers to say, 'That's a hell of a product' instead of, 'That's a hell of an ad.'

I think if companies start reinventing themselves and focus on the customer experience more, they will win out in the end.

Here's the thing about Apple technology: once you own a piece, you want to use it.

You don't want to be the site that people should use. You want to be the site they can't stop using.

A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.

I think the best kind of virality is a product that people like so much that they just want to tell people about it.

We used to think that the enterprise was the hardest customer to satisfy, but we were wrong. It turns out, consumers are harder than the enterprise because the consumer will not give you a second chance.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude.

We pay attention to every demographic in every country, so we're going to focus on building things that teens are going to like, and we're also going to focus on building things that other folks are going to like.

To ensure we are meeting the demands of existing customers while also attracting new users, we remain focused on building cutting-edge technology and introducing new and innovative product offerings.

How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that you're interaction with them was positive?

If you develop a product that gets what the customer is trying to get done, you don't have to advertise; people will just pull it into their lives.

I am convinced that if you serve great value, people will come to you.

Build something 100 people love, not something 1 million people kind of like.

My view is that, just as in many businesses, brands really matter. There will always be a role for destination sites. Eighty million users come to our destination. I think that will be the vast majority of our future business.