Thomas Gibson Quotes

Here's the thing about Apple technology: once you own a piece, you want to use it.

You want people using your product because it's a part of your life, then they can't stop using it.

Our primary goal in the consumer health service companies I back is helping them create an uncompromisingly great consumer experience.

Stay the course and keep building an integrated Apple ecosystem of iPhone + iPod + iMac + iTunes + App Store + Apple TV. No one has yet demonstrated they understand how to create an 'experience-based ecosystem' as well as Apple.

With a Web and iPhone app, I try to find new and tiny ways to delight my customers. They may not notice, but it helps drive goodwill and makes your product remarkable.

I've made my best personal investments when I've been a user of the product. Like Apple. The epiphany for me came when I purchased my fifth iPod and I hadn't unwrapped my fourth. It was still in the plastic case.

When you improve your product so it does the customer's job better, then you gain market share.

I think if companies start reinventing themselves and focus on the customer experience more, they will win out in the end.

The reason Apple is really good, I think, and the reason their stores succeeded, is not just 'cause we know the big idea, but we have a real passion for the littlest detail. It's legendary in our products.

For me, Chanel just makes sense - like a story or a film. It's part of my life.

We used to think that the enterprise was the hardest customer to satisfy, but we were wrong. It turns out, consumers are harder than the enterprise because the consumer will not give you a second chance.

Use state-of-the-heart technology online and offline to turn listeners into viral advocates and customers into raving fans.

Apple makes beautiful products. I own a Mac Pro, a Mac Book, a Mac Mini, an iPad, an iPhone, pretty much the entire collection.

If people are passionate about your product, whether it's because they're hating or loving it, those are both good scenarios.

If you develop a product that gets what the customer is trying to get done, you don't have to advertise; people will just pull it into their lives.

I'm a Mac user. I think it depends on how you were brought up, and I was introduced to Apple quite early. They're certainly the best for visual stuff and film-directing.

My view is that, just as in many businesses, brands really matter. There will always be a role for destination sites. Eighty million users come to our destination. I think that will be the vast majority of our future business.

Not every Apple product makes a big enough difference to me to get instantly, although many do.

People love our products. They love using our services. All of this, to me, equals great opportunity.

From the store windows, the store touch-points, the website, social media, or a magazine, it has to be one pure customer experience, not just to gain market share but to gain mind share.

My perspective is this: my allegiance is to the best product for my needs. For a computer, this means Macintosh. For phone and tablet, this means Android.

We're a show-and-tell generation. People want to see behind the scenes. The more involved and invited they are, the closer affinity they have to your brand.

We've had to be innovative, in terms of reaching the customer, and that's all been about making it an experiential shopping environment.

Ultimately, we're making and selling a consumer good that needs to work and that needs to make customers happy.

Accenture Interactive is working with many of the world's leading brands to transform the customer experience.