Michael Dell Quotes

What I try to do is factor in how people use computers, what people's problems are, and how these technologies can get applied to those problems. Then I try to direct the various product groups to act on this information.

The customer doing something innovative is not interested in the size of your company but in whether you understand what he does.

Serving our end users is at the heart of what we do and remains our number one priority.

You‘ve got to start with the customer experience and work back toward the technology - not the other way around.

With a Web and iPhone app, I try to find new and tiny ways to delight my customers. They may not notice, but it helps drive goodwill and makes your product remarkable.

Sometimes an ethnographic inquiry will lead to new ways to use an existing technology or will generate new technologies.

If you look at the various strategies available for dealing with a new technology, sticking your head in the sand is not the most plausible strategy.

We don't want to push our ideas on to customers, we simply want to make what they want.

My products and magic are free, but on the commercial side of what I do, the big tech companies are impressed with somebody like me who can emotionalize a piece of technology.

During the early stages of an industry, when the functionality and reliability of a product isn't yet adequate to meet customer's needs, a proprietary solution is almost always the right solution - because it allows you to knit all the pieces together in an optimized way.

A lot of people in the technology space love the idea of a solving a problem.

To ensure we are meeting the demands of existing customers while also attracting new users, we remain focused on building cutting-edge technology and introducing new and innovative product offerings.

The 'No.1 IT company' isn't by volume, it's in relation to business customers because those are my customers, not the consumer. Who do they view as their most important partner? That's my definition of the 'No.1 IT company.'

A core focus of our effort is based on the recognition that our customers have varying needs, and one of their most important needs is to have choice.

Consumers are looking for experiences, whether that's travel, whether that's entertainment. They're looking for differentiated products, things that are going to have meaning.

You pick what your customers want, not what your entrenched business model may require you to do.

I've always had fun looking forward, seeing where technology is going, and finding interesting ways of applying that to comedy.

I look at technology as a way for us to engage with and help our customers. If we don't do it, someone else is going to.

I'm obsessed with the customer. I am the customer. I really don't think you can go wrong if you don't take your eye off of that. Serving the customer. How does she feel? I feel like the fashion industry has cared a lot about how we look but not about how we feel.

Determine what your customers need, and work backwards.

My view is that everything begins with the customer. If you know the customer, then you can match the merchandise and then you can market it. The marketing is kind of the icing. The foundation is the cake. That's the merchandise. Then the question is, "Do the customers want cake, or do they want cupcakes or donuts. What is it?"

The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.

Never ever compete on prices, instead compete on services and innovation.

True marketing starts...with the customer, his demographics, his realities, his needs, his values. It does not ask, "What do we want to sell?" It asks, "What does the customer want to buy?"

Everything starts with the customer.