John L. Flannery Quotes

When a buyer leaves a negative review, it is a great opportunity to connect and find out why they did and how to make your business better.

The next time you face a customer who has every right to be upset, say something like this: 'I don't blame you for feeling as you do. If I were you, I'd feel exactly the same way. What would you like for me to do?' These are magical, healing words, and you'll be surprised at how reasonable people become when they believe you are on their side.

Your most unhappy customers are your greatest source of learning.

What unfortunately happens is we have about... 350 million interactions with consumers a year, between phone calls and truck calls. It may be over 400 million, and that doesn't count any online interactions, which I think is over a billion. You get one-tenth of one-percent bad experience, that's a lot of people - unacceptable.

Oracle is not known for its high levels of customer satisfaction.

Grandpa didn't have any idea of customer service. But he wanted to make a living. Eventually, we saw it was not in our best interest to be arguing with customers.

My idea of fun would be to review the customers. I could give some customers one star, so that restaurateurs would know when they walked in not to serve them.

The customer is always right...even when they're wrong.

I was literally calling my customers who were complaining on social media and having a dialog with them, and sending them money.

The customer is usually wrong, but statistics indicate that it doesn't pay to tell him so

Don't you worry about that, Mr. Adamsson. Why don't you head back to Reykjavik and spend some of that extortionate fee you charged me for a couple of hours' usage of your frankly third-rate restaurant and perhaps find a friendless tree stump to listen to your woes?

You really can't say things that upset someone in print and expect them to be nice and leave you their money. That's just not reasonable.

The customer is not always right.

If a customer walks out without shoes, you really want to find out why. 'It didn't fit' is not good enough.

There should be more booing in shops and restaurants and places like that when when the service is bad. If you've had a poor breakfast in a hotel, you should put your knife and fork down and boo.

Sometimes, when you have someone behind the counter who's supposed to assist you and help you out, just being completely bored and uninterested - sometimes it's a little bit frustrating, you know?

I went to the store and bought lady fingers, when I got home I noticed one of the fingers was missing so I went back to the store and the manager was nice enough to give me the finger.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

Any customer of government - whether it's with education, taxes, housing, or health care - understands the frustrations when they have a bad experience. They're stuck and can't go anywhere else.

Our products weren't getting some of the excitement they deserved because you were waiting on hold on the phone, or we missed an appointment.

Ordering should be the most enjoyable experience, but at McDonald's, it can be one of the most stressful points in time.

I can remember in my lifetime when we used to argue with customers.

IF YOUR JOB IS CUSTOMER SATISFACTION, YOUR REAL JOB TITLE IS PROBLEM SOLVER.

If I don’t start having service I’m going to swap you all for a dog and shoot the dog.

They said I was a valued customer. Now they send me hate mail.