Aneel Bhusri Quotes

When a customer is really not happy, it's a very unpleasant experience.

My idea of fun would be to review the customers. I could give some customers one star, so that restaurateurs would know when they walked in not to serve them.

Companies don't get rich hurting their customers.

Your most unhappy customers are your greatest source of learning.

There should be more booing in shops and restaurants and places like that when when the service is bad. If you've had a poor breakfast in a hotel, you should put your knife and fork down and boo.

Sometimes, when you have someone behind the counter who's supposed to assist you and help you out, just being completely bored and uninterested - sometimes it's a little bit frustrating, you know?

The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.

The other day at a drive-through, I reminded the teenage girl serving me that she forgot my drinks. She looked at me, hissed, rolled her eyes, and then took her sweet time getting me the sodas.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

I went into a Beverly Hills shop to buy an attache case. They had 250 cases on their shelves. I asked an attractive saleswoman if they carried one made of belting leather. She said 'no.' That was the end of the conversation. She made no attempt to show me another case that would provide equal service. I didn't buy an attache case.

What unfortunately happens is we have about... 350 million interactions with consumers a year, between phone calls and truck calls. It may be over 400 million, and that doesn't count any online interactions, which I think is over a billion. You get one-tenth of one-percent bad experience, that's a lot of people - unacceptable.

When a buyer leaves a negative review, it is a great opportunity to connect and find out why they did and how to make your business better.

Marketing is the way your people answer the phone, the typesetting on your bills and your return policy.

Listen to the customer's complaint and act fast.

United Airlines: Passengers are our worst enemy. We're not too fond of luggage either.

Customers tend to avoid a restaurant that's going aswamp in its own sludge.

The best feature of a product should really be the customer service.

If I ever complain to an agent about anything, he always has a pained look on his face, like, "How can you be so ungrateful? Why, Mick, I just named my yacht after you!"

Most budget airlines anywhere in the world are going to leave you dissatisfied after using them.

Still, I never really mind bad service in a restaurant. It makes me feel better about not leaving a tip.

Those who enter to buy, support me. Those who come to flatter, please me. Those who complain, teach me how I may please others so that more will come. Those only hurt me who are displeased but do not complain. They refuse me permission to correct my errors and thus improve my service.

The poorest service is repaid with thanks.

Don't you worry about that, Mr. Adamsson. Why don't you head back to Reykjavik and spend some of that extortionate fee you charged me for a couple of hours' usage of your frankly third-rate restaurant and perhaps find a friendless tree stump to listen to your woes?

I am tired of hotels promising to go the extra mile only to have them refuse to go round the corner!

You really can't say things that upset someone in print and expect them to be nice and leave you their money. That's just not reasonable.