Jenny Eclair Quotes

My idea of fun would be to review the customers. I could give some customers one star, so that restaurateurs would know when they walked in not to serve them.

Sports fans have been mistreated for a long time. They have overpaid for inferior food and they have had poor service.

I'm all for consumer rights. I get very aggravated if I don't get a good service.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

When a customer is really not happy, it's a very unpleasant experience.

When a buyer leaves a negative review, it is a great opportunity to connect and find out why they did and how to make your business better.

When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude.

By providing memorable social media customer service, companies not only create deeper connections with consumers, but they glean valuable insights on how to improve their products or services.

I think anything which improves services is in principle a good thing.

You want your customers to value your service.

I understand people who boo us. It's like going to Broadway show, you pay for your tickets and expect to be entertained. When you're not, you have a right to complain.

Success will always be measured by the extent to which we serve the buying public.

A lot of restaurants serve good food, but they don't have very good service.

Know how and how much to tip people who expect gratuities, even in the case of poor service.

So I've seen life as one long learning process. And if I see - you know, if I fly on somebody else's airline and find the experience is not a pleasant one, which it wasn't in - 21 years ago, then I'd think, well, you know, maybe I can create the kind of airline that I'd like to fly on.

Although a great restaurant experience must include great food, a bad restaurant experience can be achieved through bad service alone. Ideally, service is invisible. You notice it only when something goes wrong.

I think it's bad when people start booing between serves.

Have you ever noticed that it’s only the public sector that complains about too many customers.

Any customer of government - whether it's with education, taxes, housing, or health care - understands the frustrations when they have a bad experience. They're stuck and can't go anywhere else.

What unfortunately happens is we have about... 350 million interactions with consumers a year, between phone calls and truck calls. It may be over 400 million, and that doesn't count any online interactions, which I think is over a billion. You get one-tenth of one-percent bad experience, that's a lot of people - unacceptable.

I think one of the things that, at least, I found out over - and many have in the industry - is that of all the customer service desires and needs, price is one of them.

You can get business with price, but you have to have service to keep it.

If you receive a whole string of bad reviews, you have to say, 'O.K., maybe there's something here we should pay attention to.'

Oracle is not known for its high levels of customer satisfaction.

At the end of the day, the differential, I believe, on the airline space has got to be about the product and the service that you provide. And again, I can't express that enough. That comes from people. It is a people business, and my primary focus is to get our 84,000-plus people back aligned, back engaged, and back focused on our customer.