Neil Cavuto Quotes

Sometimes, when you have someone behind the counter who's supposed to assist you and help you out, just being completely bored and uninterested - sometimes it's a little bit frustrating, you know?

Bambi can't act. Bambi had major attitude.

Americans hate their cable companies - for bumbling installers, on-again-off-again transmissions, peculiar channel selections, and indifferent customer service. The only thing cable subscribers hate more than the cable company is not being able to get what it delivers: multichannel selection and good reception.

Our new attitude is how can we put you in front of our customer.

I've been fired five times for having a bad attitude.

Hospitality is almost impossible to teach. It's all about hiring the right people.

I have nothing but contempt for this. The tone seems to be similar across all banks

I went into a Beverly Hills shop to buy an attache case. They had 250 cases on their shelves. I asked an attractive saleswoman if they carried one made of belting leather. She said 'no.' That was the end of the conversation. She made no attempt to show me another case that would provide equal service. I didn't buy an attache case.

No one wants a lecture when you're getting a latte. So if you get one without asking, isn't that grounds for some discipline?

Ordering should be the most enjoyable experience, but at McDonald's, it can be one of the most stressful points in time.

Oracle is not known for its high levels of customer satisfaction.

When a customer is really not happy, it's a very unpleasant experience.

You can call it what you want: bad attitude, immature. You can say, 'He's a thug.' But I'm a competitor.

My idea of fun would be to review the customers. I could give some customers one star, so that restaurateurs would know when they walked in not to serve them.

I hate smart sales clerks. I said to one, What do you have in lingerie? She says, More than you'll ever have!

I decided there must be room for another airline when I spent two days trying to get through to People Express.

Don't you worry about that, Mr. Adamsson. Why don't you head back to Reykjavik and spend some of that extortionate fee you charged me for a couple of hours' usage of your frankly third-rate restaurant and perhaps find a friendless tree stump to listen to your woes?

I am tired of hotels promising to go the extra mile only to have them refuse to go round the corner!

Most big companies don't like you very much, except hotels, airlines and Microsoft, which don't like you at all.

Still, I never really mind bad service in a restaurant. It makes me feel better about not leaving a tip.

It's important to feel what the customer is feeling when he enters the shop.

By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.

Analytical software enables you to shift human resources from rote data collection to value-added customer service and support where the human touch makes a profound difference.

Well, I kind of think that the opposite is true. The customer is rarely right. And that is why you must seize the control of the circumstance and dominate every last detail: to guarantee that they're going to have a far better time than they ever would have had if they tried to control it themselves.

Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations every day.