Greg Gutfeld Quotes

I am tired of hotels promising to go the extra mile only to have them refuse to go round the corner!

Companies and their brands need to reach out and speak directly to consumers, to honor their values, and to form meaningful relationships with them. They must become architects of community, consistently demonstrating the values that their customer community expects in exchange for their loyalty and purchases.

You know the old adage that the customer's always right? Well, I kind of think that the opposite is true. The customer is rarely right.

The customer is not always right.

Right or wrong, the customer is always right.

The other day at a drive-through, I reminded the teenage girl serving me that she forgot my drinks. She looked at me, hissed, rolled her eyes, and then took her sweet time getting me the sodas.

The customer is always right: 'It's my money. You have to listen to me'.

In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires. There are also substantive rewards for doing so, and especially for exceeding customer expectations.

My idea of fun would be to review the customers. I could give some customers one star, so that restaurateurs would know when they walked in not to serve them.

Remember,' she'd tell her staff, 'every customer wants to feel like a princess, and princesses are selfish and overbearing.

Businesses are not paid to reform customers. They are paid to satisfy customers.

One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.

The customer is always right...even when they're wrong.

I decided there must be room for another airline when I spent two days trying to get through to People Express.

Well, I kind of think that the opposite is true. The customer is rarely right. And that is why you must seize the control of the circumstance and dominate every last detail: to guarantee that they're going to have a far better time than they ever would have had if they tried to control it themselves.

Everybody knows how much time Fang spends in bed. A local store that gives a 30 days' trial on mattresses gives Fang only 15 days.

When you find that it fails to respond adequately to your buying you don't need any better tip to sell.

Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you.

McDonald's is a people business, and that smile on that counter girl's face when she takes your order is a vital part of our image.

While profit remains the final goal, entrepreneurs spend the better part of each day figuring out how better to serve the needs of their actual and potential customers. They are operationally, if not intentionally, altruistic.

Customer service will become the primary value added function of every business.

Still, I never really mind bad service in a restaurant. It makes me feel better about not leaving a tip.

It's important to feel what the customer is feeling when he enters the shop.

By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.

Analytical software enables you to shift human resources from rote data collection to value-added customer service and support where the human touch makes a profound difference.