Chanda Kochhar Quotes

To any CEO who's skeptical at all, you have to create a social enterprise today; you have to be totally connected with everyone who touches your brand.

Accenture Interactive is working with many of the world's leading brands to transform the customer experience.

The payoff of a customer-centric approach to software and digital product design is substantial and long-lasting for both companies and their customers.

I became very attentive to customers because I was desperate not to have people leave and never come back.

Our new attitude is how can we put you in front of our customer.

The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

I believe that all brands will become storytellers, editors and publishers, all stores will become magazines, and all media companies will become stores. There will be too many of all of them. The strongest ones, the ones who offer the best customer experience, will survive.

The first person a customer speaks with has the greatest impact on that customer's impression of Safeway.

There are a lot of people who touch the customer.

If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.

You can't go to the store and buy 'the Engagement Platform.'

People are fans of Dunkin' Donuts. They have a relationship with the company, they go there every day. Dunkin' Donuts is using Twitter to communicate with those people. There are people who are finding value in that. There's thousands of people, I don't know how many thousands now, following Dunkin' Donuts.

I'm thrilled to be joining Gap Inc., a company that understands the importance of integrating technology and retail in ways that improve the lives of its customers.

I think of a traditional CEO as being divorced from customers. A lot of consumer company CEOs - they're not really interacting with consumers.

The kind of contact that they make with the customer is what brings them back to shop. The experience, the feeling that you have in the store is what makes the difference.

I think of digital as a means to an end: How do I service and get more loyal customers, how do I achieve operational excellence, and how do I change my culture?

Our customers do not differentiate between channels, and now, neither will we.

We've had to be innovative, in terms of reaching the customer, and that's all been about making it an experiential shopping environment.

In Hong Kong, we launched an Accenture Liquid Studio where we are bringing together end-to-end digital customer experience services for clients.

The Value Proposition Canvas functions like a plug-in to the Business Model Canvas and zooms into the value proposition and customer segment to describe the interactions between customers and product more explicitly and in more detail.

If you have to signal a bartender to get a drink, then they're not looking at you, which is their problem. They're not doing their job. So don't feel rude when you signal a bartender. They're the ones who caused you to signal them. Go for it.

The digitally-native vertical brand drives a lot more customer intimacy than its competition. The data is better because every transaction and interaction is captured.

When you spend time with potential customers, you get to hear about their struggles firsthand. You see their eyes light up with excitement or darken with confusion. You learn things you would never find in a survey, database, or questionnaire. You learn why people buy.

Customers must be delicately angled for at a safe distance - show yourself too much, and, like trout, they flashed away.