Drew Houston Quotes

I think the environment has become more competitive. That has made Indian industry more concerned with a) its customers, b) the quality of its products, and c) its brand image in the marketplace.

Even in the face of massive competition, don't think about the competition. Just think about the customer.

I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse. We must maintain a value proposition to our customers as well as differentiate the Starbucks Experience. That is the key.

If you don't listen to your customers, someone else will.

If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.

Best way to succeed is to do things for the customer, not to the competition. Very few people buy a product in order to help you hurt the competition. To think otherwise is lunacy.

Marketing is essentially about feeding the poop back to diners fast enough to make them think they're still getting real food.

Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.

Forget about yourncompetitors, just focus on your customers.

Well, I kind of think that the opposite is true. The customer is rarely right. And that is why you must seize the control of the circumstance and dominate every last detail: to guarantee that they're going to have a far better time than they ever would have had if they tried to control it themselves.

Only a few businesses will succeed by having the lowest price, so most will need a strategy that includes customer services.

Your most unhappy customers are your greatest source of learning.

Once you create a loyal customer base, it's tough for a competitor to take that away.

The customer is not always right.

Put your consumers in focus, and listen to what they're actually saying, not what they tell you.

So I think instead of focusing on the competition, focus on the customer.

One, we committed to put about 650 people in the field to focus totally on customer satisfaction.

Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff.

It's so important to experience what your customers are experiencing and listen to their suggestions.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude.

There is no one thing that can turn around a rejection. But there is one answer: begin talking to your customers who have already bought from you and discover why they bought.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

There are a lot of people who touch the customer.