Dan Levitan Quotes

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

It's so important to experience what your customers are experiencing and listen to their suggestions.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

We sent our user research team out to sit with customers for periods of time and get some insight into how Slack is working. We also get tens of thousands of points of contact via Twitter and our customer support ticketing system every month and can synthesize those results.

Customer service teams at many companies have already embraced social media, often out of necessity.

Your most unhappy customers are your greatest source of learning.

Our primary goal in the consumer health service companies I back is helping them create an uncompromisingly great consumer experience.

Social media can be a powerful tool to listen to, engage with and gain access to customers that you would otherwise not be able to connect with.

I have to laugh when I receive newsletters from major personalities and when you hit reply, you get a 'do-not-reply' address. It's ridiculous! Don't you want your customers to reply to you?

I became very attentive to customers because I was desperate not to have people leave and never come back.

Our new attitude is how can we put you in front of our customer.

The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.

When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude.

Social media for the majority of companies is not about helping customers or improving products.

The first person a customer speaks with has the greatest impact on that customer's impression of Safeway.

Corporations invest in sophisticated CRM, or Customer Relationship Management, programs to effectively oversee their relationship with their customers at every point during the buying process.

There are a lot of people who touch the customer.

You learn so much by having customers and figuring out what they want and keeping them satisfied.

People are fans of Dunkin' Donuts. They have a relationship with the company, they go there every day. Dunkin' Donuts is using Twitter to communicate with those people. There are people who are finding value in that. There's thousands of people, I don't know how many thousands now, following Dunkin' Donuts.

Your customers can tell you the things that are broken and how they want to be made happy. Listen to them. Make them happy. But don't rely on them to create the future road map for your product or service. That's your job.

What part of media doesn't need to connect with their customers more smartly?

If you don't optimize for the consumer on the Internet, you're dead.

We are very committed to listening to our customers' feedback and making changes to deliver happiness to our users.

I get all of my motivation from my customers.