Delphine Arnault Quotes

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

I'm not shy about asking the customer, because I want to talk about who she is and what she wants from me.

You'll learn more in a day talking to customers than a week of brainstorming, a month of watching competitors, or a year of market research.

Worse than bad reviews is to be ignored.

The Value Proposition Canvas functions like a plug-in to the Business Model Canvas and zooms into the value proposition and customer segment to describe the interactions between customers and product more explicitly and in more detail.

If you have to signal a bartender to get a drink, then they're not looking at you, which is their problem. They're not doing their job. So don't feel rude when you signal a bartender. They're the ones who caused you to signal them. Go for it.

I get all of my motivation from my customers.

During my time growing a company in the private sector, one of my guiding principles was to meet and hear feedback from as many customers as possible.

When you spend time with potential customers, you get to hear about their struggles firsthand. You see their eyes light up with excitement or darken with confusion. You learn things you would never find in a survey, database, or questionnaire. You learn why people buy.

Only by moving away from the comforts of your conference room to truly engage with and listen to your customers can you learn in depth about their problems, produce features to solve those problems, and learn what drives customers to recommend, approve, and purchase products.

The goal of listening to customers is not to please every one of them. It's to figure out which customer segments serve your needs - both short and long term.

Any business, no matter what it is, lives or dies by the customer reaction it creates.

Customers must be delicately angled for at a safe distance - show yourself too much, and, like trout, they flashed away.

It's part of my game to occasionally send a message, one that may be unpopular to the outside world, but can be important for the team.

You don’t have to spend a jillion dollars on advertising to get your word out. What matters is that customers have a good experience with your product at every single point of contact.

If you don't listen to your customers, someone else will.

Jabs are the lightweight pieces of content that benefit your customers by making them laugh, snicker, ponder, play a game, feel appreciated, or escape; right hooks are calls to action that benefit your businesses.

I listen to [customers] and we make adjustments because we pretty much average a collection every six weeks. We're constantly taking everything in and taking notes.

Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?

Satisfied customers are apathetic. Loyal customers will be your advocate.

It's not enough to be close to the customer. You've got to be glued to the customer.

I have no fans. You know what I got? Customers. And customers are your friends.

Every moment in front of a customer is a gorgeous opportunity to live your values.

The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.

Publicly, they claim to be thrilled to have the opportunity to engage directly with their customers; privately, they suspect, maybe even fervently hope, that Facebook and its spawn are fads.