Jeffrey Gitomer Quotes

Customer service teams at many companies have already embraced social media, often out of necessity.

When you stop talking, you've lost your customer. When you turn your back, you've lost her.

I have to laugh when I receive newsletters from major personalities and when you hit reply, you get a 'do-not-reply' address. It's ridiculous! Don't you want your customers to reply to you?

I became very attentive to customers because I was desperate not to have people leave and never come back.

Our new attitude is how can we put you in front of our customer.

The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

The first person a customer speaks with has the greatest impact on that customer's impression of Safeway.

There are a lot of people who touch the customer.

If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.

A complaint is a chance to turn a customer into a lifelong friend. I say that seriously, not as some press release baloney.

The kind of contact that they make with the customer is what brings them back to shop. The experience, the feeling that you have in the store is what makes the difference.

We want a direct relationship with our customers. To build a business and sell products to them.

If you can't build a relationship with your customers, you're in big trouble. If you can remember the numbers from the reports and spreadsheets you spent hours poring over in your office, but you can't picture the faces of your customers - you're in big trouble.

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.

Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?

I'm not shy about asking the customer, because I want to talk about who she is and what she wants from me.

It's not enough to be close to the customer. You've got to be glued to the customer.

The need to communicate effectively with your customers will come up again and again.

Marketing is the way your people answer the phone, the typesetting on your bills and your return policy.

I try to visit stores because it's important to meet the teams and to hear the comments of the salespeople.

One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.

The brand is only as good as your products, so.. if people have a good experience on Virgin Atlantic or if they have a good experience on Virgin trains or.. if they have a Virgin mobile phone and they can get straight through to our people and they're well looked after and then they'll try the next product that we launch.

Customers will want to talk to you if they believe you can solve their problems.

I feel I'm able to serve my customer by knowing what she or he wants. One of the ways I'm able to do this is through my website, and email: people give me great ideas, tell me what they want, what they don't want. It's really instrumental, and helps me stay in touch with people.