Steve Jobs Quotes

I think my customers, my fans are really like my family now - it's like a movement of fabulosity.

As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service.

We're in the business of making fans that will last with us a lifetime. In order to do that, you've gotta give them something special.

Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.

Giving builds loyal customers and turns those customers into supporters... You can find passion and profit and meaning all at once, right now.

The well-satisfied customer will bring the repeat sale that counts.

We have a relationship with our customer, and that relationship translates into sales.

I am convinced that if you serve great value, people will come to you.

At HSN, the experience we create are a significant point of differentiation.

The strength of brand loyalty begins with how your product makes people feel.

LaCroix is deftly devoted to its zealots, and this is a classic case study of how lavishly loving your constituents is the best way to get them to buy more.

Our brands - Nike, Converse, Jordan Brand and Hurley - are loved by customers all over the world. But we never take that for granted; we know that every day we have to earn their trust - by serving them completely and adding real value to their lives through products and experiences.

Word of mouth is the most valuable form of marketing, but you can't buy it. You can only deliver it. And you have to really deliver.

Your company's most valuable asset is how it is known to its customers.

Crack the science of loyalty at scale for local business, and that becomes something that can add a huge amount of value to an important sector of our economy.

Today, when you're marketing a brand, you can't try to appeal to everybody. You should speak to a group of people and create them as loyalists.

Besides offering desirable products, the Free People brand continue to produce some of the most compelling imagery and customer engagement in the industry.

Once you create a loyal customer base, it's tough for a competitor to take that away.

All companies that grow really big do so in only one way: people recommend the product or service to other people.

Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.

Repetition makes reputation and reputation makes customers.

Starbucks has a role and a meaningful relationship with people that is not only about the coffee.

I became very attentive to customers because I was desperate not to have people leave and never come back.

When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.