John L. Flannery Quotes

What works in the States doesn't easily translate to the Korean market.

So I think instead of focusing on the competition, focus on the customer.

Stay externally focused - on your customers - and focus internally when you have to hire.

Companies in Europe should stop trying to do the U.S. version of a European idea.

We have a lot of customers in Japan, but they don't quite get the local content that they always need, so we want to encourage all of our product teams to start thinking globally.

The only thing that kept us from going bigger worldwide was the language barrier. All the corn that we did on 'Hee Haw,' it was hard to translate into their slang.

I didn't understand the culture and what Starbucks was really about. It wasn't a coffee shop. It was really a way of life... we suffer from thinking that since we have it in New York, or it won't work in New York, that it won't work some other place. That's a discipline we keep trying to improve.

For what we want to accomplish in the future, we have to be able to view everything from the eyes of the customer.

Don't build a bar for yourself. Build it for your customers. It's all about them: the walls, the finishes, the textures, the food, the beverages, literally everything has to be for them.

The customer wants what the customer wants - when they want it, where they want it, and how they want it. And if you want to build a big business, and you want to be meaningful to a big, broad group of customers, you need to think about how you're going to meet them in the various places where they might expect to see you.

We want to make sure that we have the right products for Chinese people.

Every company can use someone advocating loudly for the customer.

We believe in global scalability with local relevance.

Our customers are at the center of everything we do.

Customer-centricity is unbelievably important.

The goal of listening to customers is not to please every one of them. It's to figure out which customer segments serve your needs - both short and long term.

My aspiration is that M&M become one of the most customer-centric organizations in the world. If we focus on understanding our customers, we will be able to develop customer-centric innovations.

When you focus solely on valuation and market share, you win some and you lose some. When you focus on the needs of your customers and help them achieve their dreams, you win every time.

Always listen to your customers.

Proper business planning demands that you focus on the self-interest of the customer at all times.

If you don't listen to your customers, someone else will.

The purpose of a business is to create and keep a customer. All business activities must be focused on this central purpose.

The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.

Everything starts with the customer.

The purpose of a business is to get and keep a customer. Without customers, no amount of engineering wizardry, clever financing, or operations expertise can keep a company going.