Richard Hayne Quotes

Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.

Power is winning the battle over who owns the customer: the brand or the retailer.

We have a relationship with our customer, and that relationship translates into sales.

As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service.

Customers don't just want to shop: they want to feel that the brand understands them.

What we have wanted to do is build an amazing brand experience and an amazing way that people can engage with the brand.

We're in the '100 percent return' business. This is driving millions of new customers into brands; most of our customers are wearing brands they've never tried before.

Besides offering desirable products, the Free People brand continue to produce some of the most compelling imagery and customer engagement in the industry.

I think I am one of the smallest surviving brands.

I think it takes 30 years to build a luxury brand.

Kmart appreciates and supports exclusive brands.

Branding is not merely about differentiating products; it is about striking emotional chords with consumers. It is about cultivating identity, attachment, and trust to inspire customer loyalty. Chinese brands score low on attributes such as 'sophisticated,' 'desirable,' 'innovative,' 'friendly,' and 'trustworthy.'

I've probably spent more time than any other brand reading every last comment. To listen to people the way you're able to online is very powerful.

All I'm saying is that Louis Vuitton and L'Oreal didn't invent branding at some point in the mid-Eighties. Big, reassuring names have been around a long time.

People go to Disney because they know its brand attributes. We believe we have an opportunity to go with our content directly to consumers.

Success is a funny thing. It means different things to different people. For me, I am always pleased when people connect to our brand. It means we are executing in a manner that speaks to a wide variety of businesses.

The Anthropologie brand continues to succeed in emotionally engaging its customers while delivering strong financial results.

Unfortunately, being a brand is really important nowadays.

Sometimes all the 'marketing' insight in the world can't move a client, but the creation of a truly great brand name can become a billion-dollar idea!

People are fans of Dunkin' Donuts. They have a relationship with the company, they go there every day. Dunkin' Donuts is using Twitter to communicate with those people. There are people who are finding value in that. There's thousands of people, I don't know how many thousands now, following Dunkin' Donuts.

Great brands are meant to be great aggregators.

At HSN, the experience we create are a significant point of differentiation.

Channel brand is so key.

You can't back-engineer a brand.

Giving customers and prospects a glimpse into the entrepreneur's life and mindset can allow them to cultivate a deeper relationship with customers separately from the brand.