J. B. Smoove Quotes

You know what I have noticed? And this is really sad. Flying first class is less scary than flying coach. They speak to you and they're so nice to you and they want to help you and they know you want a drink before the plane takes off. And they bring it to you without asking. If you're sitting in coach and hoping for a drink, good luck.

When the plane is delayed, it's not the fault of the girl at the desk. I'm resigned to the fact that everything is out of my control and that air travel nowadays is barbaric.

At United, I will dedicate myself to making our airline flyer-friendly.

The most horrifying thing I ever did was work as a steward on an airplane. I wanted to get hired by United. I thought, 'With my languages, this will be amazing; I will work in First Class.' But I could only get a job with an airline going from Newark, New Jersey to Fort Lauderdale, Florida.

I've spent many a long flight talking to flight attendants, trying to understand what kind of employment experience underlies such a consistent lack of concern for customers.

Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?

United Airlines: Passengers are our worst enemy. We're not too fond of luggage either.

I don't usually fly in first class, but I fart in first class.

If you travel as much as we do, you appreciate the improvements in aircraft design of less noise and more comfort - provided you don't travel in something called economy class, which sounds ghastly.

I tell my employees that we're in the service business, and it's incidental that we fly airplanes.

Fastidious attention to detail makes the difference between an OK service and first class service.

I have so many miles and I've been flying for so long that every time I fly, it's first class. It's one of those things that, if I needed to jump on a plane, and fly to Spain tomorrow, I know I could get it done. Just like that.

You wouldn't have the same art on the walls at every restaurant or the same waiter uniforms. Neither should you have the same service style at every restaurant.

When I get on a plane these days, I go first class.

No tablecloths, silver cutlery, fine porcelain, sommeliers, or deep wine lists - that's fine. But no service or hospitality? That's going too far.

What we know about the destination resort business is clearly established. But it's all about one thing, and one thing only. All of the razzmatazz and jazz we hear about facilities and everything else doesn't amount to a hill of beans. It's customer experience that determines the longevity and endurance of these enterprises.

Are you running an airline or a whorehouse?

In the Space Age, man will be able to go around the world in two hours—one hour for flying, and one hour to get to the airport.

My grandmother was a flight attendant; my mother had a pilot's license, and my grandfather was a pilot. That's how my grandmother and grandfather met.

As more airlines consolidated and grew larger and more focused on the bottom line, flying in the U.S. became an awful experience. Despite moves to block our airline from flying, Virgin America began service in August 2007 - with the goal of making flying good again.

Malaysia Airlines is a robust airline - it's been around for many years. It has an excellent reputation, both for service and for safety.

I travel on 150 flights a year; I am everywhere.

Hospitality is central to the restaurant business, yet it's a hard idea to define precisely. Mostly, it involves being nice to people and making them feel welcome. You notice it when it's there, and you particularly notice it when it isn't. A single significant lapse in this area can be your dominant impression of an entire meal.

I literally live on American Airlines' 737 commercial airplane.

At the end of the day, the differential, I believe, on the airline space has got to be about the product and the service that you provide. And again, I can't express that enough. That comes from people. It is a people business, and my primary focus is to get our 84,000-plus people back aligned, back engaged, and back focused on our customer.