Patrick Lencioni Quotes

Happy employees build great products, and they take care of customers.

You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.

Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.

I worked at Ikea as a customer service rep for two years and loved it.

You know what I have noticed? And this is really sad. Flying first class is less scary than flying coach. They speak to you and they're so nice to you and they want to help you and they know you want a drink before the plane takes off. And they bring it to you without asking. If you're sitting in coach and hoping for a drink, good luck.

I worked in a Starbucks that wasn't very popular - before the big coffee boom in London. My boss didn't take kindly to my incessant sitting. I was like, 'Look, I've dusted everything, the stockroom is all figured out... I would rather sit now so I have the energy when a customer does come in.'

Every employee needs to know that there's somebody out there that they serve. And when we don't let people know that for one reason or another, we're depriving them of a fulfilling job.

Jet Blue is my preferred airline. I love the cleanliness, technology, and the staff is always wonderful.

Always treat your employees exactly as you want them to treat your best customers.

The service in L.A. is the best. You don't get sarcastic, surly, fed-up waiters and waitresses like you do in England. They're good at their job and they're there for the customer. The only depressing thing is a lot of them have written more screenplays than me.

Why does every flight attendant seem like they are going through a divorce?

Damn! This flight attendant treating us like we won these first class tickets in a contest.

Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations every day.

Seems Google management figured out it is cheaper, happier and more productive to take care of their employees and create a positive work environment than to burn them to a crisp, make them afraid of the future, and send them off into the highways and byways of California in search of a Taco Bell for lunch.

Good customer service begins at the top. If your senior people don't get it, even the strongest links further down the line can become compromised.

Train people well enough so they can leave, treat them well enough so they don't want to.

We want to keep the company healthy and its employees happy, and we want to keep them on the job and productive.

The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.

How do you humiliate and demean someone and then expect him or her to care about product quality.

Always treat your employees exactly as you want them to treat your best customers. You can buy a person's hand, but you can't buy his heart; his heart is where his enthusiasm is. You can buy his back, but you can't buy his brain. That's where his creativity is. Treat employees as volunteers just as you treat customers as volunteers, because that's what they are. They volunteer the best parts - their hearts and minds.

Screw the competition - focus on good customer service.

Zappos is a customer service company that just happens to sell shoes.

The most important thing is team morale.

The fastest way to disengage an employee is to tell him his work is meaningful only because of the paycheck.

Making a film is to make sure that everybody looks forward to coming to work.