Passenger Experience Quotes

At United, I will dedicate myself to making our airline flyer-friendly.

If you travel as much as we do, you appreciate the improvements in aircraft design of less noise and more comfort - provided you don't travel in something called economy class, which sounds ghastly.

We have so much pride in welcoming these passengers onto the plane, and they have so much pride in travel. It's something that I definitely always remember, when I'm playing a scene on the plane, just to imbue everything with that sense of excitement.

One does not travel by plane. One is merely sent, like a parcel.

I recently passed through Mumbai airport. I cannot claim it was a pleasant experience. But if I had a choice between Mumbai airport and Euston on a Sunday afternoon, I'd take Mumbai any day.

A woman on a Southwest Airlines flight gave birth to a baby. As soon as he was born, the baby said, 'I had more leg room in the womb.'

Mutt enjoyed traveling by car, but he was an unquiet passenger. He suffered from the delusion, common to dogs and small boys, that when he was looking out the right-hand side, he was probably missing something far more interesting on the left-hand side.

Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.

I was thirty-seven then, strapped in my seat as the huge 747 plunged through dense cloud cover on approach to the Hamburg airport.

We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.

This is an especially good time for you vacationers who plan to fly, because the Reagan administration, as part of the same policy under which it recently sold Yellowstone National Park to Wayne Newton, has "deregulated" the airline industry. What this means for you, the consumer, is that the airlines are no longer required to follow any rules whatsoever. They can show snuff movies. They can charge for oxygen. They can hire pilots right out of Vending Machine Refill Person School.

The federal government said today they've begun training sessions for airport security workers to provide what they call more customer satisfaction to the travels, they want to make it easier for us. They're instructing security guards to glance at your luggage tags so that they can call you by your first name. Isn't that creepy? The guy touching your wife, calling her by her first name.

Damn! This flight attendant treating us like we won these first class tickets in a contest.

You know what I have noticed? And this is really sad. Flying first class is less scary than flying coach. They speak to you and they're so nice to you and they want to help you and they know you want a drink before the plane takes off. And they bring it to you without asking. If you're sitting in coach and hoping for a drink, good luck.

When Braniff abandoned stripes, they wound up with a flying jelly bean and that's not a good feeling for passengers.

The best is to go into a train station that I've built and buy a ticket. The guy in the ticket booth might recognize me, which is a marvelous feeling, but it might be that he doesn't and I go in like any other passenger, except that I enter with a critical eye, looking to see how it's held up.

I tell ya when I fly, I don't get no respect. I took one of those cheap flights, no frills. I finished eatin' and had to do the dishes.

And ever since then [I] have set up businesses basically out of frustration. I mean, I set up Virgin Atlantic with one second-hand 747 because I hated the experience of flying on other people's airlines. And I thought, you know, I could try to create the kind of airline that I'd like to fly on. And people liked it.

Historically, Heathrow has been something of a joke, outweighed by its excellent connections. We have to aspire to having an airport at Heathrow with two runways which is a world-class airport. It's a big challenge.

The TSA must think we're mushrooms. You know, the way they are trying to keep us in the dark, and the way they keep feeding us a fertilizing agent that comes from the south end of a north-bound cow.

If it's torture flying one airline and [yours] is a pleasant experience, it certainly helps your revenue.

United Airlines: Passengers are our worst enemy. We're not too fond of luggage either.

A carriage will start from Washington in the morning, the passengers will breakfast at Baltimore, dine at Philadelphia, and sup in New York the same day.... Engines will drive boats 10 or 12 miles an hour, and there will be hundreds of steamers running on the Mississippi, as predicted years ago.

It can hardly be a coincidence that no language on earth has ever produced the expression "As pretty as an airport." Airports are ugly. Some are very ugly. Some attain a degree of ugliness that can only be the result of a special effort. This ugliness arises because airports are full of people who are tired, cross, and have just discovered that their luggage has landed in Murmansk (Murmansk airport is the only exception of this otherwise infallible rule), and architects have on the whole tried to reflect this in their designs.

I write a lot on airplanes actually because it's completely isolating; there's no one to talk to, there's nothing to do.