Oscar Munoz Quotes

Jet Blue is my preferred airline. I love the cleanliness, technology, and the staff is always wonderful.

What's important is that a customer should get off the airplane feeling, 'I didn't just get from A to B. I had one of the most pleasant experiences I ever had, and I'll be back for that reason.'

United Airlines: Passengers are our worst enemy. We're not too fond of luggage either.

Damn! This flight attendant treating us like we won these first class tickets in a contest.

We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.

Our overriding mantra is to be customer champion.

The most horrifying thing I ever did was work as a steward on an airplane. I wanted to get hired by United. I thought, 'With my languages, this will be amazing; I will work in First Class.' But I could only get a job with an airline going from Newark, New Jersey to Fort Lauderdale, Florida.

We are dedicated to setting the standard for customer service among U.S. airlines, as we elevate the experience our customers have with us from booking to baggage claim.

I want 100 percent of customers to like MyPillow and 100 percent of people to be taken care of. If you help someone, they tell two people, they tell 20 people, they tell 200 people, and the money takes care of itself.

It is my mission to ensure we make the changes needed to provide our customers with the highest level of service and the deepest sense of respect. Ultimately, our actions will speak louder than words.

I've spent many a long flight talking to flight attendants, trying to understand what kind of employment experience underlies such a consistent lack of concern for customers.

Customer service should not be a department, customer service is everyone's job.

You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.

I tell ya when I fly, I don't get no respect. I took one of those cheap flights, no frills. I finished eatin' and had to do the dishes.

The best marketing strategy ever: CARE

A customer is never out of warranty, even if his product is.

If our mushrooms make you hallucinate, please inform us immediately so we can overcharge you.

I'm obsessed with the customer. I am the customer. I really don't think you can go wrong if you don't take your eye off of that. Serving the customer. How does she feel? I feel like the fashion industry has cared a lot about how we look but not about how we feel.

If I don’t start having service I’m going to swap you all for a dog and shoot the dog.

The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.

Customer service is not a department, it's everyone's job.

Screw the competition - focus on good customer service.

Zappos is a customer service company that just happens to sell shoes.

I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.

To satisfy the customer is the mission and purpose of every business.