Dan Harmon Quotes

Once you create a loyal customer base, it's tough for a competitor to take that away.

When you focus on the consumer, the consumer responds.

Satisfied customers are apathetic. Loyal customers will be your advocate.

Customer satisfaction is worthless. Customer loyalty is priceless.

I have no fans. You know what I got? Customers. And customers are your friends.

Customers shouldn't just think of your business as a place to buy a product or use a service - it should be a fun place to be.

The creative writer uses his life as well as being its victim; he can control, in his work, the self-presentation that in actuality is at the mercy of a thousand accidents.

It's not the norm when creators have any protections with regards to creative control. And so it took some time, I think, for the strip to gain enough popularity where I had enough leverage to come in and say, "It has to be done in a certain way or it's not going to be done at all," and then have people willing to put up with that who were ultimately paying for it. You know, for them to be willing to kind of concede those kind of things. It just takes time, you know?

The brand is only as good as your products, so.. if people have a good experience on Virgin Atlantic or if they have a good experience on Virgin trains or.. if they have a Virgin mobile phone and they can get straight through to our people and they're well looked after and then they'll try the next product that we launch.

Focus on your customers and lead your people as though their lives depend on your success.

People fight for their regulars. It gets dirty sometimes.

The worst thing you can do to anybody trying to be creative is to demand participation in their vision.

It's still so rare for anyone to be personally acknowledged by a brand that the impact of such a simple, polite gesture on a customer's buying habits could be huge.

I always point people to the article '1,000 True Fans' by Kevin Kelly. If you choose your thousand ideal customers or readers properly and find the single author blog that targets that audience, you never have to do any more marketing. You're done. That is a lesson that very few product developers and marketers have learned, and it's unfortunate.

I think the tools were always available, for decades and decades, to make your own film and be creative. I don't think people had to wait for YouTube to do this type of small project. YouTube, I think it's great. I have this idiotic satisfaction. And I think there's a bit of that in YouTube. You share, true, but it's centralized, and it's already sort of controlled. I'm more for something that's not a centralized medium. Like doing your own film and screening it yourself. You cannot control people doing that.

Traditional sales and marketing involves increasing market shares, which means selling as much of your product as you can to as many customers as possible. One-to-one marketing involves driving for a share of customer, which means ensuring that each individual customer who buys your product buys more product, buys only your brand, and is happy using your product instead of another to solve his problem. The true, current value of any one customer is a function of the customer's future purchases, across all the product lines, brands, and services offered by you.

You are relying on a waiting on other people in acting and films, so to be able to have something that I have full creative control over is really very therapeutic.

With businesses, you go to the same places because you like the service, you like the people and they take care of you. They greet you with a smile. That's how people want to be treated, with respect. That's what I tell my employees - customer service is very important.

If I can make the movies I want, people are going to watch it how they're going to watch it.

all creative writers need a certain amount of time when they're creating something where nobody should criticize them at all - at all. Even if the criticism is valid or good, they should just shut up, and let that person create. Because at a certain point you have to make it your own - not the world's, but your own.

When I'm directing, I really try not to be tied to anything. I don't even have the sides in my hands. I have other things - ideas that I want to make sure I don't forget or that I want to accomplish. The endeavor isn't about propping up the screenplay; but about the communal effort of exploration from a lot of different departments - the actors, the DP, the costume designer - all these people and myself.

Customer service will become the primary value added function of every business.

Having total freedom to direct my own movies is more difficult than those I was hired for, where the framework has been already furnished. Unlike with my own work, I don't have to deny or feel embarrassed at the straightforwardness or orthodoxy of the directorial style, because I can say in excuse, "This is how I was asked to direct by those people."

... maybe that's all anyone who writes or paints or sculpts is doing anyway -- excusing themselves for refusing to live like other people or be like them.

I'm trying to give people the chance to put out their music without the bullshit pressures of other labels.