Edwin Lefevre Quotes

Businesses are not paid to reform customers. They are paid to satisfy customers.

One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.

Well, I kind of think that the opposite is true. The customer is rarely right. And that is why you must seize the control of the circumstance and dominate every last detail: to guarantee that they're going to have a far better time than they ever would have had if they tried to control it themselves.

Listen to your customers but don't (always) believe what they say-they know even less about the future than you.

Customers can't always tell you what they want, but they can always tell you what's wrong.

I think one of the things that, at least, I found out over - and many have in the industry - is that of all the customer service desires and needs, price is one of them.

In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires. There are also substantive rewards for doing so, and especially for exceeding customer expectations.

When you open any kind of food service establishment, you do all this planning, but it's not until you've opened the door and people are inside that you learn what people want you to be to them.

The customer wants what the customer wants - when they want it, where they want it, and how they want it. And if you want to build a big business, and you want to be meaningful to a big, broad group of customers, you need to think about how you're going to meet them in the various places where they might expect to see you.

I get all of my motivation from my customers.

The business cannot ignore what customers are saying when the message is clear: We're not on our game.

The goal of listening to customers is not to please every one of them. It's to figure out which customer segments serve your needs - both short and long term.

Any business, no matter what it is, lives or dies by the customer reaction it creates.

Success Comes from listening to your customer.

Always listen to your customers.

If you don't listen to your customers, someone else will.

If you don't provide a product that is satisfying people, no matter what your ideology, they tell you to take a hike.

The best investor is your customer.

I'm not shy about asking the customer, because I want to talk about who she is and what she wants from me.

That's the name of the game ... pleasing the customer. If we ever lose sight of that fact, we've lost the ball game.

Obsess about customers, not competitors.

The aim of marketing is to make selling superfluous.

The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.

Everyone is in the business of customer satisfaction.Wh o are your customers and how are they doing?

When you are making a decision about how best to serve your customers, your own experience is often a better guide than a more sophisticated analysis of the market.