Stewart Butterfield Quotes

IF YOUR JOB IS CUSTOMER SATISFACTION, YOUR REAL JOB TITLE IS PROBLEM SOLVER.

If a user is having a problem, it's our problem.

This is what customers pay us for - to sweat all these details so it's easy and pleasant for them to use our computers. We're supposed to be really good at this. That doesn't mean we don't listen to customers, but it's hard for them to tell you what they want when they've never seen anything remotely like it.

It's so important to experience what your customers are experiencing and listen to their suggestions.

Our DNA is as a consumer company - for that individual customer who's voting thumbs up or thumbs down. That's who we think about. And we think that our job is to take responsibility for the complete user experience. And if it's not up to par, it's our fault, plain and simply.

We obviously try to be in tune with what our users want.

We sent our user research team out to sit with customers for periods of time and get some insight into how Slack is working. We also get tens of thousands of points of contact via Twitter and our customer support ticketing system every month and can synthesize those results.

I have connected by phone with customers who have left negative reviews and had a chance to get to know them. Not only was I able to solve their problems, a lot of the customers were so happy with the customer service that they become repeat customers.

We are very committed to listening to our customers' feedback and making changes to deliver happiness to our users.

When a buyer leaves a negative review, it is a great opportunity to connect and find out why they did and how to make your business better.

Always listen to your customers.

I'm obsessed with the customer. I am the customer. I really don't think you can go wrong if you don't take your eye off of that. Serving the customer. How does she feel? I feel like the fashion industry has cared a lot about how we look but not about how we feel.

If people keep buying poorly designed products, manufacturers and designers will think they are doing the right thing and continue as usual.

Listen to the customer's complaint and act fast.

We've found that customers are very open. They'll tell you what's going on, what's working and what's not. They're looking for help.

If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.

The customer is always right...even when they're wrong.

A good designer can create a design that accommodates all the constraints and still delivers an elegant, satisfying experience to the user. A great designer can go beyond this and create a design that demonstrates that some of those constraints weren’t really there to begin with.

The complaining customer represents a huge opportunity for more business.

Ultimately progress is measured sort of through the eyes of users.

To achieve consistently terrific customer service, you must hire wonderful people who believe in your company's goals, habitually do better than the norm and who will love their jobs; make sure that their ideas and opinions are heard and respected; then give them the freedom to help and solve problems for your customers. Rather than providing rules or scripts, you should ask them to treat the customer as they themselves would like to be treated - which is surely the highest standard.

Put yourself in your customer's place.

Determine what your customers need, and work backwards.

It doesn’t take time to change once you understand the problem...Somebody hands you a rattlesnake, it doesn’t take long to drop it, does it?

I was literally calling my customers who were complaining on social media and having a dialog with them, and sending them money.