Tricia Griffith Quotes

As the owner, you have to look into the mind of the customer and see and feel how their relationship to your product works - not just that the product works.

Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.

Put your consumers in focus, and listen to what they're actually saying, not what they tell you.

So I think instead of focusing on the competition, focus on the customer.

A shift toward access and service would deepen the big-box retailer's relationship to customers and win their loyalty. A service focus would bring more rewarding, frequent, and lasting contact with grateful customers.

It's so important to experience what your customers are experiencing and listen to their suggestions.

I became very attentive to customers because I was desperate not to have people leave and never come back.

We have a relationship with our customer, and that relationship translates into sales.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

I would think anyone who does anything is always concerned about their customers.

One of the things which make any company successful, in particular the Home Depot, was that we understood and catered to the customer. If it didn't sell, it didn't make a difference what we thought or our research told us. They told us if it was successful by buying it or not.

You learn so much by having customers and figuring out what they want and keeping them satisfied.

Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.

The customer wants what the customer wants - when they want it, where they want it, and how they want it. And if you want to build a big business, and you want to be meaningful to a big, broad group of customers, you need to think about how you're going to meet them in the various places where they might expect to see you.

Every employee at Workday thinks about how they are going to help customers be successful. It is a simple formula, but a lot of companies go out, and they don't listen to their customers; they don't try to solve hard problems, making it tougher for themselves to create a great business.

Every company can use someone advocating loudly for the customer.

Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.

Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.

When you understand your customer base, you have to provide them with what they want.

Our customers are at the center of everything we do.

I get all of my motivation from my customers.

Customer-centricity is unbelievably important.

Customers are your best teachers. Learning about your customer's beliefs, values, and priorities teaches you which selling points you should emphasize.

The goal of listening to customers is not to please every one of them. It's to figure out which customer segments serve your needs - both short and long term.

My aspiration is that M&M become one of the most customer-centric organizations in the world. If we focus on understanding our customers, we will be able to develop customer-centric innovations.