Listening to Customers Quotes

We don't want to push our ideas on to customers, we simply want to make what they want.

If you receive a whole string of bad reviews, you have to say, 'O.K., maybe there's something here we should pay attention to.'

The business cannot ignore what customers are saying when the message is clear: We're not on our game.

The public is never wrong. When people don’t respond to what you do, they’re telling you something loud and clear. You’re just not listening.

You cannot sell a man who isn't listening; word of mouth is the best medium of all; and dullness won't sell your product, but neither will irrelevant brilliance.

We've found that the more products our customers have with us, the longer they stay. It's about making sure we listen to our customer needs and get to those pain points.

We can believe that we know where the world should go. But unless we're in touch with our customers, our model of the world can diverge from reality. There's no substitute for innovation, of course, but innovation is no substitute for being in touch, either.