Henry Sy Quotes

The store experience must become a performance, with the energy and precision of a Broadway play.

People are always going to go shopping. A lot of our effort is just: 'How do we make the retail experience a great one?'

What's crucial in a High Street store is a compelling reason for people to shop there. Shops must offer excellent customer service - and 'theatre' is a must.

I think we can bring a new retail language to Rockefeller Center that would really change Midtown.

Sephora's business is really smart and clever - I'm all for anything that gets people up and out and into the social experience of shopping.

Having some retail experience is key. It really is where the battle is won or lost.

The thing is, I don't want to be sold to when I walk into a store. I want to be welcomed.

I love chocolate, and I love to shop - just give me a good boutique. I like mall scenarios, too, because there's more right there at hand. I think Nashville could use some better shopping!

I love to go shopping at Target. They have so much stuff there, you can buy almost anything, it's really amazing.

I don't know about you, but most of my exchanges with cashiers are not that meaningful.

When shopping was still connected to the street it was also an intensification and articulation of the street. Now it has become utterly independent - contained, controlled, surveyed.

Apple has hundreds of stores around the world that are beautiful, and they have a distribution system and a staff of 40 or 50 people that will help you.

I'm not from a retail background, but I am a shopper.

You walk into a retail store, whatever it is, and if there's a sense of entertainment and excitement and electricity, you wanna be there.

I think by my father owning a store, I was definitely aware of the commercial aspect of selling clothes. His shop was a place I enjoyed spending time in as a boy, so I learned things almost by osmosis at times, by literally just being around all the action and not really despite myself.

I invite you all to visit our new Harold Square or Space 98 stores in New York. I think you'll agree with me that these stores have a distinct Urban Outfitters personality, with fresh, exciting product and an experience that resonates with the 18 to 28 year old urban-dwelling customer.

I prefer department stores. In boutiques, they come up and ask you if you need help. I can't get lost in the experience.

For present buying, I go to Harrods because there are great personal shoppers, who point me in the right direction.

I like working with the public, I like working with food, and I like making cash.

I feel like there's so many places to shop today that just feel like an Excel spreadsheet put between four walls.

I don't see anything Wal-Mart can do that other retailers can't.

I didn't want to be a retailer. I hated to wait on people.

I loved the fact that if you put goods on the floor, you could watch them sell.

At HSN, the experience we create are a significant point of differentiation.

Ninety percent of the people who come to my stores have no idea I don't work with leather.