Antoine Arnault Quotes

When I opened Chanel in London, they were happy. People would go, 'Oh, I just came in to see it. It's so beautiful.' And you leave with a positive attitude toward the brand. Now, you don't really get that online. You don't go, like, 'Wow.'

I quickly realized that shopping on Amazon had made the idea of parking my car and going into a store feel like an outrageous imposition on my time and good nature.

The store experience must become a performance, with the energy and precision of a Broadway play.

There's definitely a role for online booksellers, but they can't host events, bring people together, and form a personal relationship in the way a bricks-and-mortar store and its staff can.

But in another, I think a woman's going to go into a shop to find a coat or a jacket and I just don't think she's not going to go into a shop because of a bad review she probably didn't even read.

Sephora's business is really smart and clever - I'm all for anything that gets people up and out and into the social experience of shopping.

In fashion, we don't often know the prices. We don't have time to go into the stores.

I would never shop from the Internet or a catalogue; otherwise, how am I going to educate my eye? I just love going out and searching for new things.

I go to Amazon to browse for things I can then go find at the mall. It's like window shopping online. I want to touch the things that I buy. I am the kid who still likes actual books, bookstores, and libraries.

I have never been to IKEA, no.

If I need a pair of tennis shorts, I'll buy them online. I don't really care. Not going to go and try on a pair and see how my bum looks. Who cares? But for things that you care about - I mean, a jacket and a pair of trousers, you've got to try them on.

Until Amazon creates a drone that can cut your hair, there's a physical and real reason to come to the store.

People are always going to go shopping. A lot of our effort is just: 'How do we make the retail experience a great one?'

While I do occasionally order items on the Internet, it's hard to teach an old shopper new tricks. I'm convinced that the catalogue will eventually disappear, but not until the last baby boomers have kicked off their smelly Nikes and been buried in mulch.

Even if I am predisposed to shop online, I see bricks and mortar as part of marketing.

I'm not from a retail background, but I am a shopper.

The only change I can really see is that I don't have to shop for pants in stores anymore.

You walk into a retail store, whatever it is, and if there's a sense of entertainment and excitement and electricity, you wanna be there.

Some analysts think people come into our shops and then go and buy the product on the Internet, but the manufacturer knows if the customer can't see the product and assess it, they won't buy.

Yes, e-commerce is a strange situation for an old guy like me. You can buy a TV online, OK, but to buy a dress or shoes? Ugh. The customer has to go back to the store and breathe and smell and have a good time. Because shopping is a good time - like going to a nice restaurant.

It's fun to buy make-up online. It's even more fun to go into a store and buy it.

I am not a person who tries on in the stores. It drives me crazy. So I buy and take back if I don't like something. I really don't enjoy being in the dressing room. I rather just try it on in my house.

If you think you know the consumer better than anyone, then you're in real trouble. So we take a close watch. You spend time in stores.

Once I had my son, I stopped shopping in stores because it's not an easy process to try on clothes - and I'm not an impulsive buyer. I need to do the dance in front of the mirror, the whole nine yards.

At HSN, the experience we create are a significant point of differentiation.