Richard Hayne Quotes

Doing a mall is not only construction of the physical place: what is important is the merchandising mix. We strive to serve the convenience of the public. We want shopping at our malls to be a unique and an enjoyable experience.

People are always going to go shopping. A lot of our effort is just: 'How do we make the retail experience a great one?'

Sephora's business is really smart and clever - I'm all for anything that gets people up and out and into the social experience of shopping.

I love to go shopping at Target. They have so much stuff there, you can buy almost anything, it's really amazing.

I don't know about you, but most of my exchanges with cashiers are not that meaningful.

Apple has hundreds of stores around the world that are beautiful, and they have a distribution system and a staff of 40 or 50 people that will help you.

You walk into a retail store, whatever it is, and if there's a sense of entertainment and excitement and electricity, you wanna be there.

I think by my father owning a store, I was definitely aware of the commercial aspect of selling clothes. His shop was a place I enjoyed spending time in as a boy, so I learned things almost by osmosis at times, by literally just being around all the action and not really despite myself.

The kind of contact that they make with the customer is what brings them back to shop. The experience, the feeling that you have in the store is what makes the difference.

Experience is going to be even more important than it used to be - people will want to live something when they are in our stores, otherwise they'll just buy on their phones.

Luxury stores are such a difficult thing because, ultimately, their purpose is to sell, but I do think you can get more out of a store.

What's crucial in a High Street store is a compelling reason for people to shop there. Shops must offer excellent customer service - and 'theatre' is a must.

I have never been to IKEA, no.

Self-checkout is negative because more and more retailers are losing the personal touch. People want to do business where people know their name and communicate with them. With a world full of email and more self-service we will begin to start seeking out the basics from retailers who create emotion. There is not emotion out of self-service and most people buy out of emotion.

I definitely believe in the energy of the set and the energy of the actor, way more than your written word.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

I'd drop whatever I was doing to show up to do the graveyard shift of 'America's Shopping Place.'

MRP offer a fun retail experience, and that's the way the Aussies are. They are so fashionable and on-trend.

At HSN, the experience we create are a significant point of differentiation.

Ninety percent of the people who come to my stores have no idea I don't work with leather.

Any actor worth his salt is looking for truth, the core of truth of the particular situation he is portraying, of that play. The playwright, the actors and the audience, that's what we're all there seeking. When it's working, time is destroyed. Sometimes 'Moon,' a play of four hours, would go by in a snap of the fingers.

If I go to Lowe's, people will follow me up and down the aisle with kitchen plans and samples.

Spending time on the floor is really important. It's great to work out of an office, but working the store gives you contact with the customer.

Retail is my game. I spend every waking hour thinking about it. I started in the industry at the age of 18 after trying various other things that were mind-numbingly boring to me.

People ask me, 'What keeps you up at night?' It's delivering a personal experience to every Neiman Marcus customer. It's the hardest thing we do.