Jeff Bezos Quotes

What's crucial in a High Street store is a compelling reason for people to shop there. Shops must offer excellent customer service - and 'theatre' is a must.

The store experience must become a performance, with the energy and precision of a Broadway play.

I have been in meetings where a head of state will say, 'I like your tie,' to a man... or, 'I like your country because the weather's good,' or whatever. So for me, the pins in some ways were openers.

Sephora's business is really smart and clever - I'm all for anything that gets people up and out and into the social experience of shopping.

The kind of contact that they make with the customer is what brings them back to shop. The experience, the feeling that you have in the store is what makes the difference.

I haven't got the patience for small talk, although I once saw a woman standing on her own in the corner, and I realised it was Monica Lewinsky, and I had the nicest evening with her - she was charming.

It's the human approach to customers that I want to bring back.

In general, American social life constitutes an evasion of talking to people. Most Americans don't, in any vital sense, get together; they only do things together.

Conversation. What is it? A Mystery! It's the art of never seeming bored, of touching everything with interest, of pleasing with trifles, of being fascinating with nothing at all.

I was in a convenience store, reading a magazine. The clerk told me, "this is not a library!" "OK! I will talk louder, then!"

What we know of other people's only our memory of the moments during which we knew them.

Customer service is the new marketing.

So. How was your week?

Society is commonly too cheap. We meet at very short intervals, not having had time to acquire any new value for each other. We meet at meals three times a day, and give each other a new taste of that old musty cheese that we are.

I like people, for a little while.

I didn't go in to make friends or not make friends.

Conversation is a beautiful thing. When I was a younger guy, just wandering around talking to people was what kept me connected to the world.

No pleasure is fully delightful without communications, and no delight absolute except imparted.

If it were not for quotations, conversations between gentlemen would consist of an endless series of 'what-ho!'s.

You do have all five sense when you're in a room together. You communicate and understand each other in a much deeper way. It is a different form of communication from writing or being on the web.

Being a person, I had come to realize, is a communal activity. Dogs know how to be dogs. But people do not know how to be people unless and until they learn from other people.

Language comes into being, like consciousness, from the basic need, from the scantiest intercourse with other human.

Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.

We say, 'Shall we meet for a drink?', as though drinking were the main end of the appointment, and the matter of company only incidental, we are so shy about admitting our need for one another.[...]We say, 'Would you like to come for some coffee?', as though it were less frightening to acknowledge that we are heavily dependent on mildly stimulating drinks, than to acknowledge that we are at all dependent on the companionship of other people.

I was literally calling my customers who were complaining on social media and having a dialog with them, and sending them money.