Sales Ethics Quotes

When getting help with money, whether it is insurance, real estate or investments you should always look for a person with the heart of a teacher, not the heart of a salesman.

If I see one of my sales assistants neglecting someone because he doesn't look like a good client, he's fired immediately.

Not offering this kind of guarantee means that they do not believe in their product enough, and they do not care about if a salesman is over promising or over selling their product.

Jumping through any hoop or taking advantage of any desperate situation that comes up just to sell a product is harmful. It is.

Anytime you're tempted to upsell someone else, stop what you're doing and upserve instead.

I told our employees several times, 'Let's focus on the end user, let's focus on committing to society, and focus on the crisis and doing the right thing, show our corporate social responsibility.' Don't focus on marketing and sales. That's horrible culture.

There's a right way to sell and a wrong way to sell.

While you are responsible to your clients for sales results, you are responsible to consumers for the kind of advertising you bring into their homes.

Selling is something we do for our clients - not to our clients.

Yes, I sell people things they don't need. I can't, however, sell them something they don't want. Even with advertising. Even if I were of a mind to.

Value the relationship more than making your quota.

When I would sell encyclopedias, I would drive down the road looking for a house with a swing set in the back, and I'd say, "Oh, those folks got kids. They need some books." I'd knock on their door and sell them a set of encyclopedias, and those books were from $300 to $600. I'd look around the house, and if there wasn't that much furniture in the house, I felt a little bad about selling a $600 set of books to people who couldn't afford a couch. So I didn't last at that job very long.

If you take a salesman, who sells a useless commodity, he feels like a fraud.

I was blessed to have the guys at Bear Stearns as mentors. They taught me a lot, but most of all, they taught me that there's nothing wrong with selling if you're selling the right product to the right person.

One thing Della Valle taught me is the power to say no if something isn't right. That mattered even over sales.