Jeff Jordan Quotes

We used to think that the enterprise was the hardest customer to satisfy, but we were wrong. It turns out, consumers are harder than the enterprise because the consumer will not give you a second chance.

Where folks like Google have fallen down is in just putting a little review box up, then closing their eyes and letting the algorithm take care of itself. Yelp is a technology company, but also a company that understands how people want to connect with one another.

For WordPress to be world class, it needs to have a sustainable model.

This is what customers pay us for - to sweat all these details so it's easy and pleasant for them to use our computers. We're supposed to be really good at this. That doesn't mean we don't listen to customers, but it's hard for them to tell you what they want when they've never seen anything remotely like it.

Unfortunately, the experience on HealthCare.gov has been highly frustrating for many Americans. These problems are unacceptable.

When I started selling air conditioners early on, customers were willing to pay an extra 200 yuan to buy from Suning. Why? Service was good.

In February of 1996, about six months after I created eBay, I started receiving a spate of complaints. Everyone was complaining about each other. I felt very much like I was a parent who had to adjudicate the brothers beating each other up.

We're living in what I like to call the 'Thank You Economy,' because only the companies that can figure out how to mind their manners in a very old-fashioned way - and do it authentically - are going to have a prayer of competing.

Our DNA is as a consumer company - for that individual customer who's voting thumbs up or thumbs down. That's who we think about. And we think that our job is to take responsibility for the complete user experience. And if it's not up to par, it's our fault, plain and simply.

Our business is about technology, yes. But it's also about operations and customer relationships.

Truth be told, there are lots of companies that provide exemplary phone support. DirecTV, Virgin America and Apple are a few that regularly exceed my expectations.

I think competition is good. It finally delivers the best value to the customer, and I think it keeps all the players on their toes.

Airbnb is creating a new marketplace for space and is facing many of the challenges that eBay faced back in 1998 when they created a new marketplace for goods.

Everything we do, every decision we make, is to ensure the best possible Airbnb experience for our community and grow the love.

In the early days, it was enough for Imgur to have a team that was focused on building product and engineering. But I realized early on if we were going to be successful, we needed someone who would be a bridge between the company and community.

Research on the Internet, research what people say about the vintage stores, look online to see if customer service is good because that's really important. Also to see online what other customers say.

Obviously, the hotel is related to my name, so my mom makes sure the staff, the service, the cleaning part of it is 100 out of 100. Not 99, 100 out of 100. We've got great reviews because of that. That's why a lot of people want to stay out our place, because we provide a lot of good services.

Our strategy with DSiWare is the same as with WiiWare in that we want to provide new experiences every week.

One of the nastier trends in library management in recent years is the notion that libraries should be 'responsive to their patrons'.

Competition and the market are like water, they go where they want

Markets are not static entities that are 'intervened' in (for good or bad) but are outcomes of public and private interactions.

People do, as long as you have markets, you'll have excesses.

It is a fact worth pondering that four centuries ago the evil of "an abundance or surplus" arose from its being kept off the market, while today the evil of surplus lies in its being thrown upon the market.

If you get into a customer service fight with a hooker, even if you're in the right, you're in the wrong.

Social Science, is not a 'gay science' but rueful, which finds the secret of this universe in 'supply and demand' and reduces the duty of human governors to that of letting men alone. Not a 'gay science', no, a dreary, desolate, and indeed quite abject and distressing one; what we might call, the dismal science