Jeremy Stoppelman Quotes

If you're going to build a business that's based on community, your business has to have community in it.

I think if companies start reinventing themselves and focus on the customer experience more, they will win out in the end.

When we talk about the things at Airbnb that are challenging and that they are going to have to overcome, the parallels with eBay are across the board. It's community management. It's making sure the marketplace is in balance - the right amount of buyers and sellers.

Messaging is such an integral part of our lives, and Begroupd will help solve problems everyone can relate to.

We have to focus on what we can do. It has to be about experience; it has to be about unique product. It has to be about delivering our content as broadly as we can, and that's been a huge effort on our part.

Face-to-face customer feedback refines or validates every component of the startup's business model, not just the product itself.

A lot of the game of AI today is finding the appropriate business context to fit it in. I love technology. It opens up lots of opportunities. But in the end, technology needs to be contextualized and fit into a business use case.

Facebook takes it as a core truth that sharing and connecting is a force that will improve the world.

In business, when you can meet an unmet need that is this primal, even meeting it in a superficial way can create a multi-billion-dollar business - e.g., the chat rooms in AOL when it first came out, or the lounges in Starbucks, or the billion people who are on Facebook - even though these are hardly the most intimate of life experiences.

I love connected culture.

If your employees are disengaged, and they don't take care of your customers, it doesn't matter how good your strategy is - your customers will still go somewhere else.

Apple has beautiful design, beautiful product, incredibly functional. But mostly, it's about picking product, getting behind it, marketing it, and introducing it to a customer. What they've done just inspires me.

It's incredibly important to be - once you do have a product - acutely observational about the trends.

I like the Bay Area because it's very diverse, and I'm in touch with the people.

Betting all your funds on the belief that you know what consumers want and are willing to pay for is like jumping into a river to test its depth - you'll need a lot of luck to stay afloat. To have a truly successful product launch, the conversations with your customers must start long before you write your first line of code.

Everything we do, every decision we make, is to ensure the best possible Airbnb experience for our community and grow the love.

Look, I'm 41 with a six-year-old son, and even though I live in a building with a million kids, he doesn't have one friend there because there's no context for making that happen. I think there's a huge market for a connected building where I could broadcast to other parents that I want to set up a playdate for my child.

History has shown that there needs to be some agora, or public spaces, and I think that we already live a lot of our life on a laptop, or even smaller devices that we hold in our hands.

Research on the Internet, research what people say about the vintage stores, look online to see if customer service is good because that's really important. Also to see online what other customers say.

We are very committed to listening to our customers' feedback and making changes to deliver happiness to our users.

It turns out it's important to build a product and not just a bunch of data models.

Design has always been at the heart of our business.

Our focus is on the customers and improving their experience. We believe that if we do that well, competition, prices, and profits will all take care of themselves.

One way Groupon hopes to gain an edge is by using software to learn about its members so it can deliver more relevant offers: my wife will get the manicure-pedicure deal, but I'll get an offer on fly-fishing lessons. The key now is execution - delivering great customer service and keeping everybody happy on both sides of the transactions.

One of the key components of Miitomo is that you are connecting with your friends. That is a significant measure to ensure that the user experience is consistently pleasant.