Mark V. Hurd Quotes

It's not about market share. If you have a successful company, you will get your market share. But to get a successful company, what do you have to have? The same metrics of success that your customer does.

Every employee at Workday thinks about how they are going to help customers be successful. It is a simple formula, but a lot of companies go out, and they don't listen to their customers; they don't try to solve hard problems, making it tougher for themselves to create a great business.

When you focus solely on valuation and market share, you win some and you lose some. When you focus on the needs of your customers and help them achieve their dreams, you win every time.

If we're building high quality companies, if the customers like the products, if the technology innovation is real, then the substance is going to win out in the end.

I am wired like a CEO and care a great deal about the bottom line, but I care about my customers even more than that. That's always been my competitive advantage.

You really have to understand this isn't a business where you sit in the back room and do calculations - you have to be very concerned about employees and customers, because that's really what's going to bring you success.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

We are reinventing ourselves as a company. Compaq is taking ownership of its customer relationships and accountability of our customer's needs.

Success will always be measured by the extent to which we serve the buying public.

The purpose of a business is to create customers.

A true entrepreneurial enterprise begins with a big idea - a unique way to solve a customer's problem. Your customer, after all, is the only justification for creating a company in the first place. Without a big, transformational idea, you can't produce a great result for your customer.

Many companies talk about customer success, but how many actually put the customer first above all else, always?

The key thing is to invest in the future, and what that means is - when you're deploying technology or you're a technology business - is to make sure that you're keeping on the innovation cycle, where you're both creating and adopting the new business practices and the new techniques in order to drive your business the right way.

If you get the product and technology right, then the rest usually falls into place.

Customer-centricity is unbelievably important.

We don't need to take the world by storm. We just need to make our customers happy, and when we do that, the word spreads.

Success Comes from listening to your customer.

Customer service will become the primary value added function of every business.

Everyone is in the business of customer satisfaction.Wh o are your customers and how are they doing?

The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.

With a wonderful business, you can figure out what will happen; you can't figure out when it will happen. You don't want to focus on when, you want to focus on what. If you're right about what, you don't have to worry about when

The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.

If you're not trying to do something better, then you're not focused on the customer and you'll miss the possibility of making your business great.

Forget about yourncompetitors, just focus on your customers.

Focus on your customers and lead your people as though their lives depend on your success.