Brian Chesky Quotes

Success Comes from listening to your customer.

I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.

The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different.

You want your customers to value your service.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

You can get business with price, but you have to have service to keep it.

People are grateful when you make a difference in their lives. That is the essence of any successful business

If you don't listen to your customers, someone else will.

That's the name of the game ... pleasing the customer. If we ever lose sight of that fact, we've lost the ball game.

Best way to succeed is to do things for the customer, not to the competition. Very few people buy a product in order to help you hurt the competition. To think otherwise is lunacy.

No one can make you serve customers well. That's because great service is a choice.

Companies don't give job security. Only satisfied customers do.

Everyone is in the business of customer satisfaction.Wh o are your customers and how are they doing?

No one can guarantee you a job other than satisfied customers. That's the only thing that works. Nothing creates work other than products and services you provide that create satisfied customers.

Hopefully 10 years from now people won't even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.

It is well worth remembering that the customer is the most important factor in any business. If you don't think so, try getting along without him for a while.

If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.

To succeed in business you need to be original, but you also need to understand what your customers want.

Deliver total quality to every customer every day.

In almost any industry, if you're passionate about doing a great job and making people that buy your product or service as happy as possible, it's really fulfilling.

Look after the customer and the business will take care of itself

Successful organizations have one common central focus: Customers.

You‘ve got to start with the customer experience and work back toward the technology - not the other way around.

While profit remains the final goal, entrepreneurs spend the better part of each day figuring out how better to serve the needs of their actual and potential customers. They are operationally, if not intentionally, altruistic.

Customer service will become the primary value added function of every business.