Tom Peters Quotes

Quality, service, cleanliness, and value.

We need to take excellent care of our customers, and do so at a profit.

A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.

Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

I am convinced that if you serve great value, people will come to you.

Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.

If you focus on producing a great experience for anyone, that's how you get big.

Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers.

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.

Sales is the most important aspect of a company, which in turn is about how well you treat your customer and stay ahead of your customer's requirements.

Customer service will become the primary value added function of every business.

Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations every day.

There's no great mystery to satisfying your customers. Build them a quality product and treat them with respect. It's that simple.

Whether you have incredible products like at Apple or a great service business, it all comes down to fundamental trust and relationship-building with your customers.

We don't need to take the world by storm. We just need to make our customers happy, and when we do that, the word spreads.

I learned from McDonald's that we can do great things from a marketing and advertising perspective, but if the experience at the restaurant isn't superior, it might not matter.

Any business, no matter what it is, lives or dies by the customer reaction it creates.

Good service is a great inchantment.

If I had a brick for every time I’ve repeated the phrase Quality, Service, Cleanliness and Value, I think I’d probably be able to bridge the Atlantic Ocean with them.

Never ever compete on prices, instead compete on services and innovation.

Customers shouldn't just think of your business as a place to buy a product or use a service - it should be a fun place to be.

Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.

The brand is only as good as your products, so.. if people have a good experience on Virgin Atlantic or if they have a good experience on Virgin trains or.. if they have a Virgin mobile phone and they can get straight through to our people and they're well looked after and then they'll try the next product that we launch.

Marketing is essentially about feeding the poop back to diners fast enough to make them think they're still getting real food.

Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.